Enhance your career as a Bilingual Customer Care Specialist with Alphanumeric, supporting top pharmaceutical products from the comfort of your home. This remote role requires fluency in English and French while delivering high-quality customer service.

Alphanumeric is seeking a skilled Bilingual Customer Care Specialist for a remote role supporting a leading pharmaceutical company. Candidates must have robust communication skills and be proficient in English and French. Experience in pharma or biotech call centers will be advantageous in addressing inquiries related to diabetes, obesity, rare diseases, and more.

Key Responsibilities:
Respond to inquiries via calls, chats, and emails
Provide assistance to healthcare specialists and patients




Document case notes in CRM systems
Identify and report Adverse Events and Product Quality Complaints
Maintain and ensure customer interaction quality and compliance

Requirements:
Fluency in English and French (mandatory)
Minimum 2 years in pharma/biotech customer support
Experience with Salesforce and Vonage preferred
Excellent interpersonal and listening skills
Ability to manage diverse communication channels

Support patients and professionals while honing your customer service skills in this dynamic position.
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📌 Bilingual Customer Care Specialist Remote Vancouver
🏢 E team
📍 Vancouver