DoubleTree by Hilton Toronto Airport is looking for a Full Time Sales Coordinator.

Major areas of responsibility include:
Assist in processing all incoming reservations received among rooming lists, mailed or in-house correspondence, Hotel Reservation Form, or facsimiles. Identify, block and process staff and VIP lists with each group.
Review rooming lists for accuracy in format and billing and ensure prompt processing
Maintain and adhere to Group/Meeting/Event cut off dates, group release dates
Consistently meet department standards. Accurately complete all details.
Send confirmation and literature requests or reply via e-mail, facsimile or administrative message when requested. Answer all reservations and communications.
Adhere to department standards, using the guest’s name when provided or displayed, and an established script.
Be well-informed in order to accurately answer guests’ questions about the hotel
Attend preconvention meetings as required, be prompt and prepared.
Communicate and work closely with Catering/Conference Services and Sales Managers throughout the group’s program to ensure success.




Maintain open communication channels between all the team, and Catering/Conference Services team, passing along pertinent information in a timely manner.
Provide information regarding guests and groups to all departments.
Responsible for handling administrative duties as assigned
Understand fully the hotel amenities, packages and promotions, banquets and meeting facilities.
Catering and group event orders and conference resumes.
Prepare BEO’s and coordinate with all departments with the hotel / Ensure effective communication between all hotel departments
Ensure clients receive BEO’s in a timely manner for confirmation of events
Produce accurate and timely reports that meet the needs of the Sales Director and Senior Management to include the reporting of appointments, calls made and business leads.
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
Other duties as assigned by Manager.

Job Type: Full time

Pay: $55,000.00-$60,000.00 per month

Work Location: In person

📌 Sales Coordinator Toronto (Canada)
🏢 Doubletree by Hilton Toronto Airport
📍 Canada