Join a rapid-paced, high-energy hospitality setting where no two days are the same. We’re looking for a hands-on Restaurant Supervisor to support daily operations, lead a blended FOH/BOH team, and help deliver exceptional guest experiences across multiple food & beverage stations. If you thrive in leadership, love coaching teams, and enjoy a service-driven atmosphere, we want to meet you.

About the Role

The Restaurant Supervisor plays a key role in supporting day-to-day operations, ensuring smooth service flow, product quality, and team performance. This is a hands-on leadership position responsible for guiding staff, maintaining operational excellence, and supporting continuous improvement throughout the venue.

What You’ll Do

· Lead daily operations across pizza, bar, line, ice cream, bar cart, and food display areas

· Support pre-shifts, daily game plans, and labour positioning to maximize efficiency and service standards

· Provide coaching, training, and ongoing performance feedback to team members

· Maintain food safety, sanitation, temperature logs, and health regulations compliance

· Manage cash handling, daily reconciliations, discount tracking, and administrative records

· Complete liquor inventory counts twice daily and analyze usage vs sales trends





· Maintain cooler organization and communicate product concerns proactively

· Report maintenance issues through internal systems and support shipping/receiving needs

· Act as a guest service leader, resolving concerns with professionalism and hospitality

· Approve and verify timesheets twice daily to support accurate labour forecasting and control

· Other duties as assigned

What We’re Looking For

· 1–3 years of experience in restaurant or QSR leadership (supervisor/shift lead preferred)

· Robust communication, coaching and conflict-resolution skills

· Experience with POS and cash handling procedures

· Ability to multitask and maintain composure in a fast-paced environment

· Knowledge of food safety standards

· Flexible availability including evenings, weekends, holidays & event shifts

· Ability to stand for long periods and lift up to 50 lbs.

Required Certifications

· Valid Food Handler Certificate

· Valid Smart Serve Certification

This job posting is to fill an existing vacancy. Artificial intelligence is not used in the hiring process for this position.

Pay: $19.00-$22.00 per hour

Work Location: In person

📌 Restaurant Supervisor – Quick Service Qsr London
🏢 The Factory
📍 London