DoubleTree by Hilton is a busy 490 rooms award winning hotel located in the heart of downtown Toronto near the City Hall. We strive to deliver excellent individualized and uncompromising service to every hotel guest that passes through our doors. We are currently looking for experienced Bell Person with a service oriented and caring attitude sophistication and a genuine smile that creates a warm, welcoming environment for our guests, to join our Front Office team.
REPORTS TO: FRONT OFFICE MANAGER
DUTIES:
Greet guests as they enter and exit the hotel
Assisting guests with luggage
Providing information regarding the Hotel, city attractions etc.
Providing excellent guest service as per Hotel standards
QUALIFICATIONS:
Positive command of the English language is essential, both written and verbal
Additional languages spoken would be an asset
Must be neat, professional and well groomed
Must possess robust organization skills, attentive to details
Must be guest service focused
Must be a self motivator
Knowledge of the city would be an asset – attractions, restaurants, etc.
Previous customer service experience would be an asset
College diploma or University degree from a Hospitality related program would be an asset
Must be able to stand for extended periods of time
Must be able to lift heavy loads – guest luggage, parcels
Must be able to stretch, bend etc. repeatedly
Positive attitude and outgoing personality is essential
Must be able to work shifts – days, evenings, weekends and holidays
Physical Requirements
Constant standing; must stand for all of the essential duties
Frequent to constant walking between Bell desk and the guestrooms
Frequent bending involved in picking up luggage, placing luggage onto cart/rack
Frequent pushing/pulling bell cart filled with luggage; ranging from 10 lbs. - 22.5 lbs.
Occasional torso twisting when placing bags from ground onto cart
Able to forward reach when picking up bags off of bell cart and/or gathering bags out of the vehicle
Job Type: Part-time
Pay: $20.00-$22.00 per hour
Benefits:
Vision care
Experience:
Customer service: 2 years (required)
Work Location: In person
📌 Bell Person Part Time Old Toronto
🏢 DoubleTree by Hilton Toronto Downtown
📍 Toronto
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