The Sales Support Coordinator provides administrative and operational support to the sales team by coordinating order fulfillment, maintaining organized records, and assisting with day-to-day sales activities. This role serves as a key link between sales, customer service, and warehouse operations to ensure accurate and timely order processing.
Key Responsibilities
Provide administrative support to all Sales Managers.
Prepare customer orders accurately and efficiently.
Review orders for completeness and accuracy before submission.
Coordinate with warehouse and shipping teams to ensure timely order fulfillment.
Pick, organize, and prepare orders for shipment or customer pickup as required.
Maintain organized order files and documentation.
Track order status and communicate updates to sales staff and customers.
Assist with inventory checks and product availability inquiries.
Help identify and resolve order discrepancies or fulfillment issues.
Qualifications
High school diploma or equivalent; post-secondary education is an asset.
Previous experience in sales support, order processing, customer service, or warehouse operations preferred.
Robust organizational and time-management skills.
Excellent attention to detail and accuracy.
Proficiency with Microsoft Office and order management systems.
Strong communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced setting.
Ability to lift and move products as required for order picking and organization.
Key Competencies
Organization and planning
Attention to detail
Team collaboration
Customer service orientation
Problem-solving
Reliability and accountability
Multitasking ability