We’re looking for a front-of-house pro with retail instincts and a love for fashion and beauty. You’ll be the first impression of the shop—welcoming guests, keeping the floor flowing smoothly, and elevating every visit into a premium experience.

What You’ll Do
Host the experience: Greet every client warmly, offer beverages, manage seating, and anticipate needs throughout the visit.
Run the desk: Manage bookings, confirmations, and check-ins/check-outs; handle calls, DMs, and emails quickly and professionally.
Retail & add-ons: Recommend products and services based on client goals; process sales and keep displays merchandised and tidy.
Flow management: Coordinate with barbers to minimize wait times and resolve overlaps; keep the day on schedule.
Payments & POS: Process payments, tips, discounts, and gift cards with accuracy and integrity.
Standards & ambiance: Maintain a spotless front area; ensure music, scent, and vibe meet our brand standards.
Team support: Communicate client preferences and feedback; jump in where needed during peak times.
Light admin: Inventory counts, order follow-ups, end-of-day cash/POS reconciliation, and basic reporting.

What You’ll Bring
Retail or hospitality experience (barbershop/salon/fashion boutique is a plus).
Passion for fashion & beauty with a polished,



trend-aware presence.
Rapid learner who reads team dynamics and adapts quickly.
Calm multitasker who thrives with phones ringing, clients arriving, and barbers asking for help—at the same time.
Client-first communicator: explicit, friendly, and respectful—able to set boundaries with grace.
Tech-comfortable with booking and POS systems, email, and social DMs.
Reliability & ownership: punctual, organized, and accountable.

Nice to Have
Experience hitting retail targets/commissions
Basic social content skills (stories, quick reels, client photos with consent)
Knowledge of men’s grooming products and services

Schedule & Compensation
Hours: Typically between 9:00 a.m.–6:00 p.m.; Saturdays required. One day off in the week plus Sunday off (shop closed)
Compensation: Competitive hourly + retail commission and performance bonuses available.
Perks: Product discounts, education/training prospects, growth path into Lead Host/Assistant Manager.

Pay: $18.50 per hour

Application question(s):
We are open Monday to Friday, you would have a day off in the middle of the week, and we are closed on Sunday.

Language:
English (required)

Work Location: In person

📌 Front Desk Receptionist Toronto
🏢 MANO Barber's Lounge
📍 Toronto