Overview

Join our energetic team as a Power Sports Service/Warranty Advisor, where your enthusiasm for power sports and mechanical expertise will drive exceptional customer experiences. In this role, you will serve as the vital link between customers and our service department, ensuring their power sports units are serviced efficiently and their warranty needs are handled promptly. Your positive attitude and technical knowledge will help build lasting relationships with customers while supporting our commitment to delivering top-tier service.

Key Responsibilities
Prepare accurate parts pricing and estimates for repair orders.
Prepare pick tickets and ensure required parts are available for scheduled repairs.
Prepare, submit, and administer manufacturer warranty claims.
Confirm parts availability for major repair orders before work begins.
Coordinate daily service department workflow with the Head Technician.
Assist with assigning and allocating daily work to technicians.
Communicate with parts and service departments to help ensure repairs are completed efficiently and on schedule.
Maintain accurate repair order and warranty documentation.





Qualifications & Experience
Previous powersports or automotive dealership experience is an asset.
Experience with PBS Systems or another Dealer Management System (DMS) is an asset.
Solid organizational and administrative skills.
Attention to detail, particularly with parts pricing, repair orders, and warranty documentation.
Ability to prioritize multiple repair orders and coordinate effectively with technicians and other departments.
Robust communication and customer-service skills.

Join us in delivering exciting power sports experiences by providing expert advice, exceptional service, and memorable customer interactions. Your energy and technical skills will make a difference every day!

Pay: $23.50-$25.00 per hour

Ability to commute/relocate:
Thunder Bay, ON P7B 5P9: reliably commute or plan to relocate before starting work (required)

Application question(s):
Briefly Describe Your Experience or Passion for Power Sports

Experience:
Power Sports : 1 year (preferred)

Work Location: In person

📌 Power Sports Service/warranty Advisor Thunder Bay
🏢 Half-Way Motors
📍 Thunder Bay