Fiorio Cumberland is currently seeking Front Desk Coordinator to act as the first point of contact for customers who visit our salon or contact us to learn about our services.

Front Desk Coordinator responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers. This position is open for Full time
Responsibilities
Warmly greet clients, walk them to the proper service provider station and inform assigned hairstylists of their arrival
Book and confirm appointments via phone and email
Process transactions (cash and credit cards) and issue receipts
Offer beverages and chat with clients who are in the waiting area
Welcome walk-ins, answer questions about services and schedule appointments based on availability
Inform clients about new services
Cross-sell services and products when appropriate




Update client records with contact and billing details, appointments and services offered
Maintain a tidy reception area

Requirements and skills
Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
Hands-on experience with office equipment, like printers and POS systems
Familiarity with processing transactions
Excellent communication abilities (verbal, phone and email) with a customer service attitude
Solid organization and record-keeping skills
An ability to remain calm under stressful circumstances
commitment and drive to uphold the Fiorio vision

Administrative management skills are an asset.

Job Types: Full time, Part time

Salary: $20.00-$22.00 per hour

Job Types: Full time, Permanent

Pay: $20.00-$22.00 per hour

Benefits:
Dental care
Paid time off
Vision care

Education:
Secondary School (preferred)

Experience:
receptionist: 1 year (preferred)

Work Location: In person

📌 Front Desk Coordinator Toronto
🏢 Fiorio Salon
📍 Toronto