Join our AMAZING team as a Guest Service Associate and become the welcoming face of our hospitality experience! In this energetic role, you will deliver exceptional guest services, manage front desk operations, and ensure every visitor feels valued and cared for. Your enthusiasm and attention to detail will help create memorable stays and foster positive guest relations.
Responsibilities
Greet guests warmly upon arrival and assist with check-in/check-out procedures using property management system.
Handle guest inquiries via phone, email, and in person with professionalism and courtesy, demonstrating excellent phone etiquette and customer service problem-solving skills
Manage reservations efficiently through hospitality reservation systems, ensuring accuracy and special requests are accommodated
Provide information about hotel amenities, local attractions, and services to enhance guest experiences
Respond promptly to guest concerns or emergencies following hotel emergency procedures, maintaining composure and delivering solutions that exceed expectations
Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction
Maintain detailed records of guest interactions, complaints, and resolutions to support continuous improvement efforts
Qualifications
Robust customer service skills with a passion for creating positive guest experiences
Familiarity with property management systems (PMS).
Excellent communication skills, both verbal and written, with a professional phone manner
Ability to handle multiple tasks efficiently in a quick-paced environment while maintaining attention to detail
Join us in delivering outstanding hospitality where every guest feels welcomed, valued, and cared for. Your enthusiasm will help shape memorable experiences that keep guests coming back!
Pay: $17.95-$18.50 per hour
Expected hours: 28.0 per week
Benefits:
Adaptable schedule
Work Location: In person
📌 Guest Service Associate Windsor
🏢 Hampton Inn & Suites by Hilton Windsor
📍 Windsor
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