Vionell Holdings Partnership (VHP) is one of the largest licensed property management firms in Manitoba. We proudly serve over 4,000 residential rental customers and condominium owners.
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients, ensuring their needs are met while fostering positive relationships. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to handle inquiries efficiently. This position offers an prospect to grow within a dynamic workplace where your contributions will be valued.
Responsibilities
Creating and tracking work orders for tenants and condo owners
Following up on open work orders and billing for completed tasks
Scheduling routine inspections and routine preventative maintenance at properties
Obtaining quotes and defining the scope of work for renovation projects
Scheduling a dynamic maintenance team in the most efficient way possible
Co-ordination with the Property Manager in having work orders completed and tracked to provide excellent customer service
Billing work orders when completed
Arranging for suite inspections and follow up work orders,
while billing the work orders to the party responsible
Writing letters, scheduling appointments & communicating with tenants and homeowners
Skills
Exceptional customer service, time management and organizational skills
Excellent attention to detail
Able to work independently and in a team oriented environment
Strong interpersonal, verbal and written communication skills
Possesses Intermediate to advanced computer skills (proficient in Microsoft Word and Excel)
Experience with the Yardi software program would be an asset
Join us as we strive for excellence in customer service! Your expertise will play a crucial role in our success.
Job Type: Full time
Pay: From $70,000.00 per year
Advantages:
Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Versatile schedule
Life insurance
On-site parking
Paid time off
RRSP match
Store discount
Vision care
Application question(s):
Are you able to produce a clean criminal record check?