Job Overview
Insurance Car Rentals is seeking a proactive and detail-oriented Operations Representative to join our team. This role is vital in ensuring the smooth functioning of daily operations and maintaining excellent communication with clients and stakeholders. The ideal candidate will possess strong organizational skills, problem-solving abilities, and a customer-focused mindset to contribute to the company's success. This role is ideal for someone who enjoys coordinating logistics, driving, and delivering excellent customer service.

Responsibilities
Customer Service & Frontline Support
Greet customers, process rentals, and clearly explain rental terms.
Address customer questions, concerns, and insurance-related inquiries with professionalism.
Maintain robust communication with insurance adjusters, towing companies, and body shops.
Provide exceptional service during customer pick-ups and returns.
Manage rental dispatch efficiently to ensure timely deliveries and pick-ups.
Coordinate repairs and servicing with body shops and mechanic partners.
Complete daily logs, rental agreements, and inventory checks accurately using multiple software systems and digital tools.
Maintain accurate digital and paper records in rental management systems.
Clean vehicle's upon deliver and retrieval of vehicles




Create Rental Agreements

Requirements
Valid Ontario G Class driver’s license with a clean driving record.
Valuable driver’s abstract required at time of hiring.
Part-time and on-call availability on weekends for urgent customer needs or vehicle dispatch.
Comfortable driving various vehicles (sedans, SUVs, minivans).
Experience in customer service, automotive, delivery, or rental operations is an asset.
Knowledge of insurance rentals or body-shop environments is an advantage.

Skills
Excellent communication skills, both written and verbal, with a professional demeanor
Strong organizational skills with attention to detail
Ability to multitask effectively in a rapid-paced environment
Competency using multiple software platforms (rental systems, dispatch apps, digital forms, spreadsheets).
Problem-solving mindset with the ability to analyze situations and develop practical solutions
Prior experience in operations, customer service, or administrative roles is preferred but not required
Ability to work collaboratively within a team while also demonstrating independence and initiative

Job Type: Full-time

Pay: $3,000.00 per month

Work Location: In person

📌 Rental Service Agent Oakville (Canada)
🏢 Insurance car rental
📍 Canada