Support AutoCanada team as a Remote IT Service Desk Analyst in Winnipeg, MB. You'll be the first point of contact for IT assistance, providing essential support and troubleshooting services. In this full time position, you will engage with team members, logging incidents, responding to queries, and managing onboarding tasks.

Your responsibilities will include troubleshooting, dispatching tickets, and documenting solutions. This role offers a unique opportunity to grow in a dynamic environment while enhancing your IT support skills. Key Responsibilities:

- Act as first contact for IT-related issues
- Log incidents and create detailed tickets
- Perform basic troubleshooting and password resets
- Assist with employee onboarding and offboarding
- Document resolutions and maintain the knowledge base Requirements:
- Strong interpersonal and customer service skills
- Effective time management and reliability
- Basic skills in Windows and MS Office
- Familiarity with ServiceNow software is a plus
- Knowledge of ITIL service delivery framework is an asset Bring your IT support expertise to AutoCanada and enhance our team's productivity and service quality.

📌 Remote IT Service Desk Analyst Winnipeg (Edmonton)
🏢 AutoCanada
📍 Edmonton