About Us

Compass Holidays is a Richmond Hill-based travel agency offering tours, cruises and custom travel packages to clients across the Greater Toronto Area. We are looking for a friendly, organized Front Desk & Travel Sales Consultant to welcome clients at our office and help them book their next trip.

This posting is for an existing vacancy.

What You'll Do
Greet walk-in clients and visitors, and manage the front desk and reception area.
Answer phone calls, emails and WeChat messages, and direct inquiries to the right team members.
Introduce our tours, cruises and travel packages to clients, and recommend options that fit their needs.
Take bookings and explain the required details, such as itineraries, documents and payment terms.
Process payments and issue receipts and booking confirmations.
Follow up with clients before and after their trips, and collect feedback.
Organize and maintain client records and booking files.
Support general office tasks, such as scheduling, filing and supply management.

What We're Looking For
Robust spoken and written English and Mandarin. Cantonese is a strong asset.
Friendly, professional and patient with clients, with good communication skills.
Organized and detail-oriented, able to handle several tasks at once.
Comfortable with Microsoft Office and learning new booking systems.
Experience in customer service,



reception, sales or travel is an asset.
Quick learner who takes initiative.

Additional Information
After training, this position may be assigned to one of our other branches: Downtown Toronto, Scarborough or Unionville.
If you have accessibility needs, such as wheelchair access, please let us know and we will be happy to assist.

前台及旅游销售顾问

岗位职责
接待上门客人，负责前台及接待区日常工作
接听电话，回复邮件及微信咨询，并转交相关同事
向客人介绍旅游产品，接受预订并讲解相关事项
办理收款，开具收据及预订确认
进行客户跟踪服务，整理归档客户资料
协助办公室日常行政事务

任职要求
中英文口语及书写良好，会广东话者优先
待人和蔼，有耐心，善于沟通
认真细致，能同时处理多项工作
熟悉 Office 等常用办公软件
有客服、前台、销售或旅游行业经验者优先

此岗位培训后可能分配至其他分店：Downtown / Scarborough / Unionville。如您有无障碍需求，比如轮椅，我们可以提供协助。

Job Types: Full time, Permanent

Pay: $17.95-$25.00 per hour

Benefits:
Life insurance
In office parking

Work Location: In person

📌 Front Desk & Travel Sales Consultant Richmond Hill
🏢 Compass Holidays
📍 Richmond Hill