Step into a key role with Velora as a Remote Fundraising Implementation Specialist. Utilize your project management and customer engagement skills to enhance nonprofit fundraising success.
In this integral role, you will deliver fundraising-focused implementation services for Keela and Raisely, supporting over 40 customers simultaneously. Engage in onboarding recent clients, managing data migrations, and configuring campaign settings while fostering relationships with customers to ensure successful platform usage.
Key Responsibilities:
Manage onboarding processes for current clients across Keela and Raisely
Lead fundraising implementations and campaign configurations
Train customers on best practices in donor management
Provide technical support and troubleshooting assistance
Collaborate with cross-functional teams to enhance customer experience
Requirements:
2+ years in software implementation or fundraising operations
Proficient in Excel for data analysis
Robust customer service and problem-solving skills
Excellent written and verbal communication abilities
Familiar with Google Suite and Salesforce as a plus
Elevate your career in nonprofit fundraising with Velora through impactful customer interactions and project execution.