Job Overview

Hello, and thank you for your interest in our job opportunity.

Our team is looking for a personable, resourceful, and organized individual to fill the role of Rental Property Agent with our company.

This team member will primarily be responsible for coordinating and conducting rental property viewings, undertaking scheduled property inspections, including move-ins, repossessions, and semi-annual property reviews, and handle simple work order items related to residential property maintenance.

The position also includes investigating over the phone & onsite service requests, troubleshooting basic property concerns, completing inspection reports, and supporting our property management team with light maintenance and general property services.

This position is best suited for someone who enjoys working with people, is comfortable using technology, has some general know-how about residential properties, can independently organize their workload, and takes ownership of their assigned responsibilities.

GENERAL JOB RESPONSIBILITIES The AGENT shall be responsible for coordinating and undertaking rental property viewings, assisting prospective tenants with the rental application process, performing scheduled property inspections, investigating onsite service requests, and supporting the team with light maintenance and administrative tasks.

More Specifically...

1) Rental Property Viewings & Leasing Support a) Review incoming rental inquiries, prospective tenant lists, and assigned viewing requests.

b) Contact prospective tenants and interested parties by telephone, text, or email to discuss available rental properties and coordinate viewing appointments.

c) Explain the rental application process, including required documents, application procedures, and general screening requirements established by the company.

d) Schedule and conduct individual property viewings, group viewings, and open houses as required.

e) Present rental properties professionally, answer general questions about the property, and provide prospective tenants with accurate information about the rental opportunity.

f) Follow up with interested applicants following viewings and assist with directing them through the application process.

g) Maintain accurate records of viewing appointments, attendance, applicant feedback, and general leasing activity.

h) Communicate with the leasing and administrative team regarding applicant interest, property feedback, scheduling issues, and any concerns identified during viewings.

i) Assist with preparing properties for viewings, including basic presentation checks, access arrangements, and reporting any issues that may affect the rental process.

2) Property Inspections, Move-Ins, Repossessions & Onsite Investigations a) Scheduled Property Inspections: Perform residential property inspections following company-provided checklists, inspection forms, and established procedures.

b) Move-In Inspections: Conduct property move-in inspections with incoming tenants, reviewing and documenting the condition of the premises, fixtures, appliances, and other relevant items. Complete the required inspection forms, take supporting photographs, and report any deficiencies or concerns to the office.

c) Repossession (Move-Out) Inspections: Attend properties following tenant departures to complete repossession inspections, documenting the condition of the property, identifying potential damage, cleanliness concerns, missing items, and any repairs or services required before the next occupancy.

d) Semi-Annual Property Inspections: Undertake scheduled semi-annual inspections of managed properties, following company inspection checklists to review general property conditions, safety equipment, maintenance concerns, and other required inspection items.

e) Inspection Documentation: Complete all required inspection sheets, checklists, and digital reports accurately, including detailed observations, photographs, and supporting information. Reports must be submitted to the office following completion.

f) Onsite Investigations: Attend properties to investigate reported maintenance issues, tenant complaints, property conditions, or other service requests.

g) Troubleshooting: Assist tenants with basic troubleshooting over the telephone, through photographs or video, or during onsite visits.

h) Technology & Smart Tools: Review and investigate reported issues using available resources, smart devices, applications,



and AI-assisted tools such as ChatGPT to help identify potential causes and recommend next steps.

i) Property Condition Reporting: Take clear photographs, videos, measurements, and detailed notes to document property conditions, reported issues, and potential deficiencies.

j) Reporting & Recommendations: Report findings to the office, including observations, possible causes, suggested solutions, and whether additional contractor services or follow-up actions may be required.

k) Safety & Maintenance Concerns: Identify and report property damage, safety concerns, maintenance deficiencies, and other issues requiring management attention.

l) Property Access & Procedures: Follow established company procedures for property access, tenant communications, inspections, and reporting.

3) Light Maintenance, Property Support & Work Orders The agent may be assigned minor property maintenance and support tasks that do not require specialized trade qualifications or extensive repairs.

These tasks may vary depending on the property, service request, and operational requirements.

Examples include

a) Minor painting, and/or caulking.

b) Replacing smoke and carbon monoxide alarms, batteries, basic hardware, door handles, and other straightforward household items.

c) Minor fixture replacements or installations, where within the agent's abilities and where no licensed trade is required.

d) Assisting with property turnover preparation, minor cleaning, general cleanup, and property presentation.

e) Picking up, delivering, or purchasing supplies, materials, keys, tools, and other items required for company operations or work orders.

f) Supporting contractors or other team members with property access, onsite coordination, and minor assistance when required.

4) Administrative Tasks & Reporting a) Manage assigned tasks, appointments, inspections, and work orders through the company's property management systems and scheduling tools.

b) Maintain clear communication with prospective tenants, existing tenants, landlords when authorized, and internal team members.

c) Complete reports for property viewings, move-ins, repossessions, semi-annual inspections, investigations, and assigned work orders.

d) Document completed tasks with clear written notes, photographs, and supporting information, including before-and-after pictures where applicable.

e) Review and update task statuses, identify outstanding items, and communicate any required follow-up actions to the office.

f) Use smart devices, digital applications, and AI-assisted resources to support troubleshooting, research, documentation, and efficient task completion, in accordance with company privacy and information-handling procedures.

g) Independently organize and prioritize assigned tasks while ensuring that appointments, deadlines, and service expectations are respected.

h) Ensure that assigned inspection reports, viewing notes, and service request documentation are submitted accurately and within company-established timelines.

GENERAL SKILLS REQUIRED

- Strong interpersonal and communication skills, with the ability to interact professionally and respectfully with prospective tenants, residents, and team members.
- Comfortable contacting prospective tenants, answering questions, coordinating appointments, and conducting property viewings.
- Able to work independently, manage scheduling, and organize multiple assigned tasks efficiently.
- Able to conduct property inspections, follow established checklists, identify deficiencies, and complete detailed inspection reports.
- Strong problem-solving skills with a resourceful and solution-oriented mentality.
- Comfortable using smartphones, computers, scheduling applications, property management software, and digital reporting tools.
- Able to investigate and document onsite issues using photographs, videos, checklists, and other available resources.
- Comfortable using smart tools and AI-assisted applications, such as ChatGPT, to research problems and assist with troubleshooting.
- Able to prepare accurate, detailed, and factual reports based on observations and findings.




- Basic knowledge of residential property maintenance and the ability to undertake minor repairs or replacements.
- Willingness to learn new procedures, technologies, and property management practices.
- Reliable, punctual, professional, and comfortable working with minimal supervision.
- Able to adapt to changing priorities, viewing requests, inspection schedules, and operational requirements.
- Some experience with light maintenance task for a residential property

SCHEDULING WORK & AVAILABILITY The position is structured around a self-managed schedule, allowing the agent to organize assigned tasks, inspections, property viewings, and service requests independently.

We expect approximately 30 to 35 hours of accumulated tasks per week, depending on operational requirements and rental activity.

Unlike a traditional Monday-to-Friday daytime position, this role requires flexibility to accommodate rental property viewings, which are frequently requested during late afternoons, evenings, and weekends.

Expected Availability:

a) Weekdays: The agent shall remain reasonably available during regular business hours, Monday to Friday, generally between 10:00 AM and 4:00 PM, to complete assigned tasks, inspections, onsite investigations, and administrative responsibilities.

b) Evening Viewings: The agent should expect to schedule and undertake property viewings during at least two late-afternoon or evening periods per week, with appointments potentially running until approximately 7:00 PM.

c) Weekend Viewings: The agent should expect to be available for property viewings on one weekend day per week, either Saturday or Sunday, depending on viewing requests and scheduling needs.

d) Self-Managed Scheduling: The agent is responsible for organizing appointments and assigned tasks efficiently, including coordinating directly with prospective tenants and ensuring that scheduled appointments are respected.

e) Emergency Assistance: The agent may occasionally be asked to assist with urgent or emergency property matters outside regular scheduling, subject to availability and applicable additional compensation arrangements.

PAY (COMPENSATION) AND BONUS STRUCTURE

Base Salary

- Fixed annual salary ranging from $45,000 to $50,000, depending on experience and qualifications.

Vacation & Leave:
- 4 weeks of vacation per year.
- Standard 3 sick days per year.
- 3 personal days per year.

Gas Card:
- Company-provided gas card covering approved fuel expenses for work-related travel.

Automotive Compensation:

The agent will receive $0.45 per kilometre for approved work-related vehicle use, broken down as follows:

a) Vehicle Use & Wear Compensation: $0.25/km

- Equivalent to $40,000 in compensation over approximately 160,000 km of vehicle use.

b) Vehicle Maintenance & Repairs Compensation: $0.20/km

- Equivalent to $2,000 for every 10,000 km travelled.

c) Gas:

- Agent provided with a company gas card, supplied as needed for approved work-related travel.

Bonus:
- To be discussed at the time of hiring (after probation).

Health Benefits:
- To be discussed at the time of hiring (after probation).

POSITION SUMMARY

This position combines rental property viewings, leasing support, property inspections, onsite investigations, and light property maintenance.

The primary responsibilities are

- Rental Property Viewings & Leasing Support: Coordinating viewings, communicating with prospective tenants, explaining the application process, and supporting leasing activities.
- Property Inspections: Conducting move-in, repossession, and semi-annual inspections, following company-provided checklists and preparing detailed reports.
- Onsite Investigations & Reporting: Reviewing service requests, troubleshooting basic property concerns, documenting findings, and communicating recommended next steps to the office.
- Light Maintenance & Property Support: Undertaking minor tasks for residential property preparation, purchasing and pick-up/drop offs, including general support/maintenance tasks when required.

Pay: $45,000.00-$50,000.00 per year

Benefits

- Casual dress
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- Paid time off
- Profit sharing
- Work from home

Application question(s):
- Travel Requirements - Do you have a personal vehicle registered under your name for mode of transportation to perform your on route duties.

Licence/Certification:
- Driving Licence (required)

Willingness to travel:
- 100% (required)

Work Location: On the road

📌 Rental Property Agent (Ottawa)
🏢 Larocque Property Management
📍 Ottawa