The Resident Care Coordinator reports directly to the site General Manager and provides oversight for the care of our residents. .

This is a full-time position, 8-hour days Monday – Friday. The position is compensated at an hourly wage determined by the organization.

The following outlines the specific areas of responsibility and oversite for the team lead:

Position Summary

Provides day-to-day leadership and oversight of resident care, medication systems, clinical documentation and Personal Support Worker practice, and supports the General Manager in maintaining PCH compliance.

Required Competencies

- Resident-care coordination and person-centred planning.
- Medication-system oversight and MAR auditing.
- Resident Care provision and documentation oversight.
- Staff supervision, coaching, education and assignment.
- Incident reporting, handover and communication.
- Quality assurance and regulatory compliance.

Duties & Responsibilities

Resident Care Coordination

- Receive and provide resident-care handover and ensure relevant information is communicated between shifts.
- Monitor changes in resident condition or behaviour and ensure appropriate escalation, documentation and follow-up.
- Coordinate medical appointments and resident transportation arrangements as required.
- Support visiting health-care providers and communicate authorized resident information in accordance with consent and privacy requirements.
- Maintain contact with residents’ next of kin/substitute decision-makers as appropriate and authorized.
- Assist with recent-resident admission, chart setup, orientation, settling in and integration.
- Ensure required resident documentation is completed.

Medication System
- Administer medications where assigned and competent.




- Coordinate medication ordering and pharmacy communication in accordance with policy.
- Audit medication administration practice and documentation and address or escalate identified concerns.
- Ensure staff assigned medication duties complete required education and competency activities.

Staff Supervision
- Participate in recruitment activities when requested by the General Manager.
- Monitor staff completion of daily duties and address concerns within assigned authority.
- Complete staff and resident-care audits and provide findings to the General Manager.
- Provide direct feedback and coaching and escalate persistent concerns.
- Prepare and distribute shift assignments to Personal Support Workers.
- Model and coach respectful resident interactions.

Safety & Administration
- Participate in or lead emergency drills and ensure familiarity with the Emergency Plan and CODE protocols.
- Attend reports/meetings with the General Manager as required.
- Manage medication-room communications and follow up on messages promptly.
- File and maintain required month-end clinical documentation as needed.
- Support site administrative communications in the General Manager’s absence as assigned.

General PCH / Employment Responsibilities
- Provide services in a manner that respects resident rights, dignity, privacy, choice, safety and independence.
- Comply with Kingsway Living policies and procedures, current Provincial Personal Care Home.

Education, Training & Competency
- Complete new-employee orientation and position-specific training before working independently.
- Maintain required certifications, education and competency applicable to the position.
- Participate in required refresher education and policy review.

Job Type: Full-time

Benefits

- Paid time off

Work Location: In person

📌 Resident Care Coordinator (Springdale)
🏢 Kingsway Living
📍 Springdale