Job Summary

Brighter Horizons Inc. is seeking an experienced and dependable Residential Services Supervisor to oversee the daily operations of our residential services. The successful candidate will supervise staff, oversee resident care, coordinate staffing and household operations, and ensure our residential homes operate safely, efficiently, and in accordance with Company policies and applicable requirements. This is a hands-on supervisory role requiring strong leadership, organization, independent decision-making, and availability for on-call responsibilities.

Responsibilities

- Oversee daily residential operations, household standards, supplies, and maintenance.
- Supervise, train, support, and monitor employees, including performance management and addressing staff performance concerns.
- Coordinate staff schedules, attendance, and replacement coverage.
- Participate in staff recruitment, hiring, onboarding, and training.
- Ensure residents receive safe, respectful, and person-centred support.
- Monitor resident care, behavioural concerns, incidents, and emergency situations.
- Ensure staff follow individual support plans, behaviour support plans, medication protocols, and safety procedures.
- Ensure accurate documentation, including daily logs, incident reports, and medication records.
- Monitor approved operating budgets, expenses, and purchasing.
- Maintain compliance with Company policies, applicable legislation, and funding requirements.
- Communicate with families, guardians, agencies, and other service providers, as appropriate.
- Prepare operational reports and provide regular updates to Company leadership.
- Support quality assurance activities, inspections, audits, and corrective action plans as required.
- Participate in on-call coverage, including evenings, weekends, and public holidays as required, and respond to urgent staffing, resident-care, and operational matters.

Qualifications

- Education: A post-secondary diploma or degree in Developmental Services,



Social Service Work, Social Work, Psychology, Health Services Management, Business Administration, or a related field.
- Experience: Minimum 1–3 years of relevant experience in residential services, developmental services, community support, or a related field.
- Previous supervisory experience, preferably within residential or human services settings.
- Experience with staff scheduling, performance management, documentation, and residential operations.
- Knowledge of person-centred support, developmental disabilities, behavioural support, resident safety, and applicable legislation and service requirements.
- Current First Aid and CPR certification, or willingness to obtain it within an agreed timeframe.
- Ability to obtain and maintain the required background screening and complete all applicable training and certifications.
- Valid driver's licence and reliable transportation.
- Strong leadership, communication, organizational, and problem-solving skills, with the ability to make independent decisions and respond effectively to urgent situations.

Experience supporting individuals with developmental disabilities, complex support needs, or behavioural challenges is an asset.

Work Requirements

- Full-time position at $30.00 per hour, increasing to $31.00 per hour upon successful completion of the three-month probationary period.
- Regular working hours are Monday to Friday, 8:00 a.m. to 4:00 p.m.
- Five days per week working in person.
- Flexibility to work evenings, weekends, and public holidays when required.
- Participation in on-call coverage and response to urgent operational matters outside regular working hours as required.

How to Apply Interested candidates are invited to submit their résumé outlining their relevant experience and qualifications.

Brighter Horizons Inc. is committed to providing safe, respectful, and high-quality residential support.

Pay: $31.00 per hour

Expected hours: 40.0 per week

Perks

- Casual dress
- On-site parking

Work Location: In person

📌 Residential Services Supervisor (Kitchener)
🏢 Brighter Horizons
📍 Kitchener