Join Our Growing Team!

Are you an experienced residential care professional who is passionate about making a difference in the lives of children, youth, and adults with developmental disabilities? Are you a natural leader who enjoys mentoring others, taking initiative, and helping create a safe and supportive home environment?

Walk of Grace is looking for a dedicated and motivated Residential Team Lead to join our growing team!

About Walk of Grace

Walk of Grace is a family-owned and operated organization with over 60 years of combined experience supporting children, youth, and adults with developmental disabilities, dual diagnoses, complex needs, and behavioural challenges.

We operate numerous residential treatment programs throughout the Ottawa and surrounding eastern region, along with one of Ontario's largest day programs supporting individuals with developmental disabilities, and many other community programs.

Our mission is to provide a safe, welcoming, and supportive home environment where individuals can develop meaningful relationships, build independence, and achieve their personal goals.

We believe in promoting dignity, respect, inclusion, and positive behavioural supports while helping each individual reach their fullest potential.

About the Position

As a Residential Supervisor, you will play an important leadership role in the daily operations of one of our residential treatment homes.

Working closely with the Program Supervisor and management team, you will assist in coordinating daily activities, supporting front-line Treatment Counsellors, maintaining documentation, and ensuring residents receive high-quality, individualized care.

This is a hands-on leadership position that combines direct resident support with administrative and supervisory responsibilities.

We are looking for someone who is organized, dependable, compassionate, and confident in their ability to lead by example.

Key Responsibilities

Leadership & Staff Support

- Provide daily guidance, mentorship, and support to Treatment Counsellors and other front-line staff.
- Assist with coordinating daily staff assignments, schedules, and shift coverage.
- Support the orientation and training of new employees.
- Promote teamwork, professionalism, accountability, and effective communication.




- Assist the Program Supervisor in monitoring staff performance and addressing operational concerns.
- Support conflict resolution and help maintain a positive working workplace.

Residential Operations & Compliance

- Assist with overseeing the day-to-day operations of the residential home.
- Ensure residents receive appropriate care, supervision, and individualized support.
- Assist with maintaining compliance with applicable Ministry regulations, organizational policies, and licensing requirements.
- Complete and review daily documentation, incident reports, clinical data, and administrative records.
- Assist with preparing monthly reports, resident documentation, and required assessments.
- Monitor resident appointments, activities, and important deadlines.
- Support the implementation and ongoing review of Plans of Care and Behaviour Support Plans.
- Ensure the home remains clean, organized, safe, and welcoming.

Resident Care & Behavioural Support

- Provide direct support to children, youth, or adults with developmental disabilities, dual diagnoses, and complex behavioural needs.
- Implement individualized care plans and positive behaviour support strategies.
- Assist residents in developing communication, hygiene, social, recreational, and independent living skills.
- Support residents during community outings, appointments, and daily activities.
- Respond professionally to behavioural crises and assist with de-escalation when required.
- Promote the dignity, rights, independence, and well-being of every resident.
- Maintain positive and professional communication with families, guardians, clinical professionals, and other members of the care team.

Qualifications & Requirements Applicants must have a minimum of one (1) year of experience in a supervisory, team lead, or senior leadership role within residential care, developmental services, social services, or a similar setting.

Additional qualifications include





- Previous experience supporting individuals with developmental disabilities, dual diagnoses, or complex behavioural needs.
- Strong leadership, organizational, and communication skills.
- Ability to work independently, take initiative, and manage competing priorities.
- Experience with report writing, documentation, and administrative responsibilities.
- Knowledge of positive behaviour supports, crisis prevention, and de-escalation techniques.
- Ability to remain calm, professional, and solution-focused in challenging situations.
- Experience working in an MCCSS-licensed residential setting is considered an asset.
- Relevant post-secondary education in Developmental Services, Social Services, Child and Youth Care, Behavioural Sciences, or a related field is considered an asset.
- Ability to work flexible hours based on operational needs.

Compensation & Benefits At Walk of Grace, we value our employees and recognize the important work they do every day.

We offer

- Starting wage of $28.00 per hour
- Comprehensive medical benefits following the probationary period
- Employer-supported pension plan
- Full-time employment opportunities
- Opportunities for professional development and career advancement
- A supportive and collaborative management team
- The opportunity to develop valuable leadership and supervisory experience
- A rewarding career making a meaningful difference in the lives of others

Apply Today! If you are passionate about residential care, enjoy supporting others, and are ready to take the next step in your career, we would love to hear from you!

Join a growing organization where your leadership, dedication, and commitment to quality care can make a lasting difference.

Apply today to become part of the Walk of Grace team!

Website: www.walkofgrace.ca

Walk of Grace Residential Services Inc. is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: From $28.00 per hour

Expected hours: 44.0 per week

Benefits

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Residential Supervisor (Ottawa)
🏢 Walk of Grace Residential Services
📍 Ottawa