The Opportunity

At St. Leonard’s Place Peel (SLPP) we are dedicated to empowering homeless men experiencing mental health challenges, substance use challenges and past legal conflicts. We provide a compassionate, supportive environment where individuals can find safety, dignity, nourishment and the resources needed to rebuild their lives and achieve lasting change.

Are you passionate about making a meaningful impact on the lives of vulnerable individuals? Do you want to work in a supportive, inclusive work environment where every team member plays a vital role in creating positive change? If so, we want to hear from you!

Reporting to the Supervisor of Operations, the Residential Support Worker (RSW) provides care to residents in accordance with SLPP’s philosophy, goals and objectives. The RSW supports residents’ physical, emotional and psychological needs to facilitate independence, including personal care, medication access, meals and snacks, transportation and facility maintenance.

The RSW works collaboratively with Care Coordinators, supports resident care plans, maintains professional boundaries and follows agency safety, security, documentation and risk management policies.

Key responsibilities include

Client Care

- Work collaboratively with Care Coordinators to provide high quality care for residents according to the goals and objectives outlined in their care plan
- Engage and Interact with clients and document client engagement and client interactions according to SLPP’s documentation standards
- Reinforce the values and policies outlined in the agency's ROAD document
- Support clients in preparing for and attending internal programs and other requirements in their daily schedules
- Provide clients with access to their medications in accordance with the agency’s medication access policies
- Manage client incidences through the use of Non-violent Crisis Intervention/UMAB techniques




- While maintaining professional boundaries, build rapport with clients by showing interest in their daily lives
- Maintain professional boundaries with clients at all times
- Provide meal support

Quality Assurance / Health and Safety

- Enforce and hold clients accountable to all agency health and safety policies and procedures
- Conduct fire, hygiene and other health safety tours as part of SLPP’s daily quality assurance and risk mitigation plan
- Document critical incidences immediately and according to agency guidelines
- Monitor security cameras of the internal and external property of the agency and immediately report safety breaches
- Ensure the daily adherence of community maintenance and chores by residents
- Monitor visitor access and maintain high security awareness at all times
- Maintain client files in accordance with Correctional Services Canada, company policy and audit control guidelines
- Follow arrival and discharge procedures for each client
- Facilitate CSC curfew, travel permits, and sign-ins according to policy
- Facilitate new arrivals and discharges according to agency policy
- Facilitate room searches according to agency policy Administration / Career development
- Input client information into the Pirouette data management system
- Complete shift log after every shift
- Provide secondary clerical and administrative support
- Manage CSC phone lines
- Monitor and record client calls ins for all residents
- Track resident curfews and immediately report breaches




- Actively participate in team meetings, town hall meetings and required training
- All other duties as assigned

Qualifications

- Graduate of a recognized Social Service Worker or Criminal Justice Studies program; an equivalent combination of education and experience may be considered;
- Experience in database management software (ex. Pirouette) and in the administration of assessment tools
- Proficiency in the use of Microsoft Office Suite software
- Excellent verbal and written communication skills
- A demonstrated experience dealing with the offender population and individuals with serious mental illness
- A demonstrated ability to understand the dynamics of offender behaviour and assess their needs and risks
- An ability to understand the use of authority in supervision and to intervene effectively in crisis situations
- Able to understand diversity and cultural differences
- Familiarity with the dynamics of offender behaviour and sensitivity to their needs
- Valid Driver’s License with a clean driver’s abstract
- Current CPR/First Aid certificate
- Current medical assessment and clearance to work in a residential setting
- Clear Police check and approved Corrections Canada Enhanced Reliability clearance
- Skills in communicating effectively, both orally and in writing

Experience:

- Minimum 1 year experience in residential program
- Support Care: 1 year (Preferred)
- Work remotely: No

Job Types: Full-time, Permanent Pay: $22.31-$23.87 per hour

Benefits

- Discounted or free food
- Employee assistance program
- On-site parking

Application question(s):
- Do you have a degree in Social Service Worker or Criminal Justice Studies program or an equivalent combination of education?

Please DO NOT apply if your education is in Personal Support Work.

Education

- DCS / DEC (required)

Work Location: In person

📌 Residential Support Worker - Full Time Permanent (Sun-Thurs: 4pm - 12am) (Brampton)
🏢 St Leonard's Place Peel
📍 Brampton