## Resort Experience Manager - Year-Round - Full-TimeApply: Blue Mountains, ON: Full time: Posted Today: JR136107Year RoundWHAT’S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.

Save on meals across resort restaurants and cafés, including Starbucks.

Receive exclusive discounts at all Blue Mountain-owned retail stores.

Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.

Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. Salary range between $73,500 to $90,000Full-Time, Year-Round with Health and Dental Benefits 8-hour shifts between 8:30am to 9pm (weekend work required)WHAT WILL I BE DOING?As a key member of the Resort Experience leadership team, the Manager, Resort Experience plays a vital role in shaping a culture of purpose-driven service, ensures operational excellence and real-time issue resolution in critical guest experience systems. This role is responsible for leading Resort Experience, Validation and Shuttle Operations teams while helping to deliver a seamless, welcoming experience for our guests and employees.

Leading the guest journey, ensuring that our outdoor resort operations run smoothly, efficiently,



and safely while inspiring teams to provide outstanding service every day.

Championing a guest-first culture by resolving questions, concerns, and service issues quickly and professionally, creating memorable experiences at every touchpoint.

Building strong partnerships across departments and developing processes that keep communication, coordination, and service standards running smoothly throughout the resort.

Overseeing transportation, and logistics to enhance efficiency, guest convenience, and overall resort operations.

Turning strategic goals into action by executing annual initiatives, measuring results, and helping shape the future growth of the Resort Experience department.

Supporting departmental budgets, labor planning, and operational performance while coaching leaders to achieve business goals and deliver robust results.

undefined **WHAT DO WE NEED FROM YOU? At least 5 years of previous leadership, training, coaching and performance management experience.

Excellent service recovery and conflict resolution skills in order to bring both guest and employee concerns to satisfactory closure.

G-Class or F-Class license an asset.

Ability to monitor and influence the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures.\This job is posted to fill a current vacancy

📌 Resort Experience Manager - Year-Round - Full-Time (The Blue Mountains)
🏢 Schweitzer
📍 The Blue Mountains