Lead the Guest Services team at RCR, ensuring an exceptional guest experience in this seasonal role. Develop and support staff while managing daily operations and providing outstanding service.

As the Guest Services Manager, you will report directly to the General Manager and oversee the front desk staff of the Guest Services and Winter Sports School. This position emphasizes recruitment, training, scheduling, payroll management, and maintaining high performance within your team. Your leadership will be essential to delivering extraordinary guest service and operational efficiency.

Key Responsibilities:
• Recruit, train, and support front desk staff
• Lead daily operations for exceptional guest service
• Manage employee performance and evaluations




• Oversee cash handling and financial reporting
• Communicate operational updates to staff and guests

Requirements:
• Previous supervisory experience in hospitality or tourism
• Solid leadership and communication skills
• Proficiency in scheduling and payroll systems
• Experience with cash handling and basic bookkeeping
• Skiing or snowboarding experience is an asset

Showcase your leadership and customer service skills at RCR, leading a agile guest services team in a vibrant resort workplace.
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📌 Guest Services Manager At Rcr British Columbia (Canada)
🏢 Resorts of the Canadian Rockies
📍 Canada