Position Summary

Kelowna’s Gospel Mission (KGM) is a faith-based, non-profit organization walking alongside individuals experiencing homelessness and housing instability. We believe every person is on a journey toward wholeness and deserves to be met with dignity, compassion, and respect. Our work is housing-oriented and focuses on supporting people as they move toward safe, stable housing and greater wellbeing.

We serve people of all backgrounds and identities, offering care that is person-centred and grounded in the belief that hope and change are possible for everyone. Discover more about our mission and impact at www.kelownagospelmission.ca

KGM is seeking a Retail and Delivery Coordinator to join our rapidly growing team. The successful candidate will support donor relations through relationship and trust building, providing excellent guest service experiences.

Key Responsibilities

- Working as a driver on a 1-ton cube truck to pick up and deliver goods

- Be personable, able to relate to donors and show genuine interest in donor’s interests. Provide excellent in-person and phone guest experience

- Respond to inquiries and requests from donors, clients, guests, and community partners knowledgeably and professionally. Provide problem-solving solutions when necessary

- Collect donations from residential, individual, commercial and donor homes and facilities

- Maintain accurate inventory and tagged appropriately for checkout





- Continue to seek out and enhance the relationship between the organization and the donors

- Following itineraries, keeping track of paperwork and managing inventories

- Deposit cash safely at KGM’s head office to the Finance Department

- Answer On-Site Donations door to receive donations from guests, assisting guests with moving/unloading products when necessary

- Responsible for pickup and delivery of donations and warehouse operations

- Provide volunteers with support and a safe environment while ensuring they can work effectively

- Provide a non-judgmental supportive environment to promote growth and empowerment

- Performs other related tasks as required

Position Requirements

- Ability to operate a box truck/van with a clean driver’s abstract

- Minimum of one year of retail and customer service experience

- Must be able to lift 150 lbs assisted and up to 50 lbs regularly

- Provide outstanding internal and external guest experience including excellent listening skills, diplomacy, and sensitivity

- High degree of comfort in a fast-paced environment, ability to multi-task and prioritize coupled with excellent judgement and conflict resolution skills

- Working knowledge of Microsoft Office Suite products

- Exhibits cultural sensitivity and competence in a dynamic culturally diverse team

- This position is dependent on a Criminal Records Check (Vulnerable Sector)

This is a excellent opportunity to make a significant difference in the Kelowna community; we look forward to hearing from you!

📌 Retail and Delivery Coordinator (Kelowna)
🏢 Kelowna Gospel Mission Society
📍 Kelowna