About Canadian Jerky

Canadian Jerky is a professional pet food manufacturer based in South Surrey, British Columbia. Founded in 2016, our mission is to provide premium-quality, naturally nutritious, healthy and tasty pet food and pet treats that are proudly made in Canada.

We offer three main product lines: soft treats, one-ingredient jerky, and air-dried foods, with daily production capacity of up to 20 tons.

Our 40,000-square-foot manufacturing facility is equipped with advanced food-processing equipment sourced from Canada, the United States and Germany. We also operate a 5,000-square-foot warehouse in Toronto and a warehousing and freight centre in Blaine, Washington.

Position Summary

We are seeking a highly organized, proactive, and detail-oriented OEM Sales Support & Project Coordinator to join our team. In this pivotal role, you will serve as the central hub connecting customers, sales team, and internal operations to support North American business operations and project execution.

The ideal candidate possesses strong sales administration skills, excellent project management capabilities, exceptional follow-up skills, and outstanding cross-functional communication to ensure all key milestones are achieved accurately and on time.

Key Responsibilities

Order & Quotation Management

- Quotation Support: Assist sales representatives in preparing, organizing, and following up on OEM product quotes and related basic information according to company pricing structures.
- Order Processing: Receive, review, enter, and track North American customer orders within internal systems.
- Full-Cycle Tracking: Monitor order progress from confirmation, scheduling, production, to shipping and final delivery, providing timely status updates to both sales teams and clients.
- Change Management: Track product or packaging updates promptly, ensuring synchronized information and accurate execution across internal teams.
- Issue Resolution: Proactively identify operational exceptions (e.g., delivery delays,



specification discrepancies) and coordinate with relevant departments to resolve them immediately.

Project Management & Cross-Functional Coordination
- Project Tracking: Maintain project tracking tools (e.g., Asana) to drive the execution of new product developments (NPD) and existing product optimizations, ensuring critical deadlines are met.
- Sample Management: Oversee customer sample requests, coordinate production, arrange shipments, track progress, and collect/archive client feedback.
- Cross-Department Collaboration: Work closely with QA, R&D;, Production, Procurement, and Logistics teams to ensure seamless project execution.
- Risk Identification: Identify potential risks, delays, or resource bottlenecks early and collaborate with teams to implement corrective action plans for complete issue closure.

Commercial & Stakeholder Communication
- Customer Liaison: Act as a key communication channel for handling customer inquiries regarding orders, samples, delivery schedules, and routine correspondence.
- Relationship Maintenance: Assist in fostering positive customer relationships through qualified, attentive, and prompt service.
- Meeting Management: Participate in internal and customer business meetings, prepare meeting minutes, and strictly track all action items to completion.
- Cross-Functional Alignment: Drive the resolution of cross-departmental tasks to ensure seamless workflows across divisions.

Data, Documentation & Administrative Support
- Document Control: Organize, archive, and digitize orders, contracts, quotes, product specifications, and project files for full traceability.




- Reporting: Assist in consolidating and analyzing sales data, project status, and client metrics to produce regular reports.
- General Admin: Provide administrative assistance to the sales team, including hosting customer site visits, trade show preparations and follow-ups, and daily office routing.

Qualifications & Qualifications
- Education: Diploma or Bachelor’s degree in Business Administration, Supply Chain, Commerce, or a related field (Bachelor’s degree preferred).
- Experience: Minimum of 2+ years of hands-on experience in B2B sales support, project coordination, order operations, customer service, or sales administration.
- Experience in OEM, manufacturing, food, pet food, or consumer packaged goods (CPG) industries is highly preferred.
- Familiarity with international trade and North American supply chain workflows is a plus.
- Excellent written and verbal English communication skills; comfortable conducting independent daily email correspondence and project discussions with North American clients.
- Proficient in Microsoft Excel (e.g., VLOOKUP, Pivot Tables, data reporting) and standard office software. Strong document organization skills.
- Strong project management mindset; capable of prioritizing and managing multiple parallel tasks. Demonstrated ability to communicate and negotiate effectively within a manufacturing environment.
- Proficiency in Mandarin is a plus.

Key Attributes:

- Ownership & Drive: Highly proactive with a strong sense of ownership and follow-up habits—takes full responsibility to bring tasks to complete closure.
- Work Style: Detail-oriented, highly responsible, resilient under pressure, and capable of thriving in a fast-paced, multi-tasking environment.

Job Types: Full-time, Permanent Pay: $60,000.00-$70,000.00 per year

Benefits

- Dental care
- On-site parking
- Vision care

Experience:
- sales: 2 years (required)

Work Location: In person

📌 Sales Assistant (Surrey)
🏢 Canadian Jerky Company
📍 Surrey