This Work From Home position begins with paid training:
Day one is a virtual scheduled sessionto ensure your equipment is set up and in working order.
Day two is a full day of training onsite, in-person orientation class at our CAA head office (If you are located in SCO our Head Office located at 60 Commerce Valley Dr. E. Thornhill. If you are located in Manitoba this location is at 870 Empress St. Winnipeg).
Day three of training starts schedule of virtual classroom training from 9:00am to 5:00pm EST Monday to Friday. You must be available to attend all scheduled training - time off is not available during the training period.
What You Will Do Ensuring safety of our members is paramount
Assigning, monitoring and executing incoming tow, battery and light service requests
Manually assigning and routing all tow and light service request service calls to the nearest available contractor while ensuring both ETA's and cost effectiveness for both club and contractor
Ensuring that any calls that must be redirected and are done so within the allotted time frame and that our standards are met
Ensuring the integrity and achievement of agreed service standards
Assigning and monitoring the progress of calls given to contractors in the territory and rural area
Clearing dispatched calls from system
Handling calls in South Central Ontario’s region, Manitoba, New Brunswick, Nova Scotia, Newfoundland and PEI
***Hours: Must be available to work the afternoon shift, weekends and holidays. This is a work from home position. Please note,



salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who You Are Excellent knowledge of Ontario roadways and highways
Experience working in customer service
Previous experience in dispatching is an asset
Formal dispatch training from accredited training facility preferred
Thorough knowledge of local and North American geography
Excellent communication skills
Demonstrated problem solving skills
Strong decision-making skills
Proven multi-tasking ability
Robust sense of urgency
Ability to work independently and seek guidance when necessary
Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment We are an equal opportunity employer and are committed to providing employment accommodationin accordance withall applicable Provincial Human Rights and Accessibility Legislation.CCG will provide accommodations to job applicants with disabilities throughout the recruitment process.If you requirean accommodation, pleasenotify usand we will work with you to meet your needs.

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📌 Dispatcher (British Columbia)
🏢 CAA South Central Ontario
📍 British Columbia