Job Summary
Interact with carriers / dispatchers to ensure the highest level of visibility and service. In doing so the JLP needs to identify, address, and resolve all in transit issues. Timely communication with all relevant stakeholders to determine the best course of action in the shortest amount of time is fundamental.
Responsibilities/ Tasks
Carrier Relations:
Grow & develop strong carrier relationships
Monitor and provide feedback on carrier overall performance to the Carrier Logistic Planner
Proactive communication with carriers to ensure shipments are being executed as scheduled
Trace status of shipments and provide information back to Shipper Logistics Planner as needed
Handle initial information on loss/damage and shortage claims on shipments
Customer Relations / Reporting:
Complete TMS shipment updates
Conduct EDI audits
Update / Reconcile yard checks
Book Lumpers
Track, report and bill accessorial charges
Corporate Responsibilities:
Perform all of the above responsibilities in alignment with our corporate strategic objectives
Perform all of the above responsibilities in alignment with our corporate values of LEAD WITH GRACE
Measurement:
Ensure data integrity is high when managing and completing orders
Verify carrier data is accurate before completing orders
Other Responsibilities:
Support and replace other team members as needed
Culture:
Support Company Culture and XTL's Core Principles - LEAD WITH GRACE
Leadership
Empowerment
Appreciation
Diversity
Work Ethic
Integrity
Trust
Honesty
Growth
Respect
Agility
Creativity
Excellence
Main Requirements and competencies / Skills and Abilities
Must be eager, up for recent challenges, and not willing to settle
Excellent customer service skills and professional demeanor
Must have exceptional interpersonal and communication skills
Self starter with good judgment, well organised, professional and detail oriented individual
Ability to multi-task and manage priorities, meet deadlines, work under pressure and take on additional tasks
A good knowledge of North American geography is an asset
Post secondary education is required
Working knowledge of AS400 is preferred
Resolution of problems and initiative / Work Environment
Able to work in fast pace environment
Able to work in a team atmosphere with minimal supervision