Embark on a rewarding career with Fire Safety and Protection (FSP)!
FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code‑compliant fire safety solutions tailored to our customers' needs. It’s our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high‑quality workmanship that keeps their building systems in optimal condition for ongoing safety.

We are military friendly!
At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields.

Job Description
A Branch Coordinator is responsible for overseeing the day-to-day operations of the office and ensuring that administrative tasks are completed efficiently and accurately. The role requires strong organizational skills, attention to detail, and the ability to prioritize tasks to meet tight deadlines.

Overall, the Branch Coordinator in the fire and safety industry plays an essential role in ensuring the smooth running of the office, supporting the work of the management and staff, and maintaining a safe and healthy workplace.

Key Responsibilities
Administrative Support

Answering phone calls and emails, managing correspondence, and responding to customer inquiries

Strive to maintain the highest level of customer satisfaction

Process all documents with accuracy and efficiency

Organizing and coordinating technicians’ schedules, meetings, and events

Preparing reports, presentations, and other documents as required

Maintaining accurate records and filing systems

Coordinating travel arrangements for staff and management as required.





Scheduling

Schedule routine service work to achieve maximum efficiency

Schedule emergency service calls

Assist service technicians with site information

Address customer service inquiries and concerns in a professional manner

Pre-appointment contacting of customers to confirm appointment, terms and other information

First call resolution proficient – Helping customers on the spot without a phone call or 2nd visit back to site.

Strive to maintain the highest level of customer satisfaction.

Receives inventory and processes PO’s.

Gathers parts for technician jobs.

Financial Management

Assist with the preparation of invoices, purchase orders, and expense reports

Managing accounts payable and receivable records to send to Corporate Finance

Assisting with preparing budgets, processing and tracking local work orders, local purchases and ensuring associated documentation is processed for Corporate Finance.

Human Resource Management

Assisting with onboarding of new staff

Assist with the coordination of employee training

Health and Safety

Coordinating emergency response procedures and drills at local offices

Qualifications And Skills

Business Administration Diploma or equivalency is preferred

2-5 years of work experience in related field is an asset

Excellent knowledge of Microsoft Office Suite products and high level of computer proficiency

Strong organization skills and the ability to multi-task in a high paced environment

Scheduling experience is an asset

Positive attitude and team player!

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 15 pounds at times.

Must be able to travel.

Benefits
Fire Safety and Protection (FSP) provides comprehensive benefits to ensure the wellbeing of our employees:





Extended Health Care

Dental

Vision

LTD, STD

Life Insurance

EAP

RRSP Matching

Auto Allowance

Why FSP?
Supportive Culture: We value our employees and provide ongoing training.

Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.

Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles.

Client-Centered: We serve commercial property owners and facility managers with dedication and care.

Rapid Growth: Join us as we expand and invest in new markets.

Health & Safety
The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC’s objective to ensure a protected and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Privacy Notice
We are committed to protecting the privacy and security of your personal information throughout the recruitment process. Information collected as part of your application will be used solely for employment-related purposes and handled in accordance with applicable privacy and data protection laws. If you choose to apply using a quick-apply feature, we may use automated technology to help complete and submit your application using the information you provide. This technology is used solely to facilitate the application process and does not evaluate candidates, rank applicants, or make hiring decisions. Your information is not used to train AI models and is retained only as necessary to support the application process.

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📌 Branch Coordinator (Ontario)
🏢 Fire Safety and Protection
📍 Ontario