The Role: Sales Manager (Dual Properties)

Sales Manager – SMERF

DoubleTree by Hilton & Home2 Suites by Hilton Kingston

$60,000 per year plus BONUS eligibility

Key Responsibilities

- Proactively solicit, develop, and qualify new business through telephone and email solicitation, outside sales calls, site inspections, sales trips, networking, trade shows, community events, and industry meetings to achieve individual and hotel revenue goals.
- Operationalize sold business by preparing accurate and comprehensive Banquet Event Orders (BEOs), Group Resumes, and supporting documentation. Ensure all client requirements, special requests, concessions, and operational details are communicated clearly and in a timely manner to the appropriate departments.
- Conduct targeted account research and analyze local market conditions, national accounts, customer needs, industry trends, and competitor activity to identify opportunities, grow market share, and maximize revenue.
- Respond to sales leads and client inquiries within four hours, preparing customized proposals, presentations, and solutions that meet client needs and align with hotel revenue objectives.
- Develop and execute quarterly sales plans, account strategies, and weekly activity reports, ensuring consistent follow-through on prospecting targets, sales activities, and annual revenue goals.
- Maintain accurate and up-to-date account, contact, activity, and booking information in Delphi and PEP to support effective pipeline management, forecasting, and account development.
- Own the guest experience from initial inquiry through departure. We are not a “sell it and forget it” team. Sales Managers remain engaged throughout the client journey, working collaboratively with Operations and other hotel departments to ensure commitments are fulfilled,



issues are addressed proactively, and every guest enjoys an exceptional and memorable experience.
- Monitor client satisfaction, service trends, and feedback; address concerns and collaborate with hotel departments to resolve issues and continuously improve the customer experience.
- Participate in daily business reviews, sales meetings, training, and other required meetings to support team alignment and hotel objectives.
- Work Manager on Duty (MOD) shifts, including evenings and weekends, as required by business needs.
- Adhere to all applicable Manga policies, procedures, brand standards, and hotel operating guidelines.
- Perform other duties as assigned by the Director of Sales or their designate.

What We’re Looking For

- Sales Experience: Two years of previous sales, business development, or account management experience, preferably in hospitality, tourism, events, or a related industry.
- Authorization to work in Canada
- Relationship Builder: A natural ability to build and maintain strong client relationships, identify opportunities, and turn prospects into long-term business partners.
- Results-Driven: Motivated by achieving sales targets, generating new business, growing existing accounts, and contributing to overall hotel revenue goals.
- Strong Communicator: Excellent written and verbal communication skills, with the ability to prepare professional proposals, negotiate effectively,



and communicate clearly with clients and internal teams.
- Organized and Detail-Oriented: Robust time management and organizational skills, with the ability to manage multiple priorities, meet deadlines, maintain accurate records, and ensure booking details are communicated correctly.
- Collaborative Team Player: A hands-on, team-oriented approach with a willingness to work across departments and remain involved from the initial sale through successful execution. You understand that great sales go beyond signing a contract — they require teamwork, follow-through, and a commitment to the guest experience.
- Proactive Problem-Solver: The ability to anticipate challenges, take initiative, find solutions, and follow through on commitments with minimal supervision.
- Adaptable and Flexible: Comfortable working in a fast-paced hotel environment, adjusting to changing priorities, and supporting business needs that may include evenings, weekends, and Manager on Duty shifts.
- Technology Proficiency: Comfortable using Microsoft Office and CRM or property management systems. Experience with Delphi (Salesforce), PEP, or similar hospitality platforms is an asset.
- Professionalism and Accountability: Demonstrates integrity, initiative, a positive attitude, and ownership of responsibilities, while representing the hotel professionally in all client and team interactions.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:
- Kingston, ON K7M 9E3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Sales Manager (Dual Hotels) (Kingston)
🏢 DoubleTree / Home2 Suites Kingston
📍 Kingston