SALES MANAGER

Reports To: Director of Sales & Marketing

Welcome to the Marriott Ottawa!

At the Marriott Ottawa, we believe great hospitality starts with great people. Our employees are at the heart of what we do, and we’re committed to creating a workplace where people can build their careers, develop their skills, and take pride in their work.

Whether you’re starting your hospitality career or bringing years of experience, you’ll have the opportunity to work with a passionate team, make a difference for our guests, and be part of a hotel that is proud to be part of the Ottawa community.

“Wonderful Hospitality. Always.” is more than our promise to guests, it reflects how we work together. We value respect, collaboration, accountability, and a genuine commitment to exceptional service.

About Manga Hotels The Ottawa Marriott Hotel is owned and operated by Manga Hotels, a growing Canadian hospitality company with a portfolio of 35 hotels and more than 6,500 rooms across Canada and the United States, along with food and beverage outlets and residential properties.

As Manga continues to grow, so do opportunities for talented people to grow with us.

About the Ottawa Marriott

Located steps from Parliament Hill in the heart of Canada’s capital, the Ottawa Marriott Hotel has been part of the Ottawa community for decades. With 496 guestrooms and more than 36,000 square feet of meeting and event space, our hotel welcomes guests for business, leisure, conferences, celebrations, and more.

Looking for more than just a job? Join a team where you can grow, contribute, and make a difference.

YOUR RESPONSIBILITIES MAY INCLUDE:

- Manage and grow the hotel’s key corporate and business travel accounts, maintaining accurate quantitative and qualitative account information and developing robust, long-term client relationships.
- Develop new business and actively promote the hotel to prospective corporate, business travel,



and group clients while maintaining and growing existing accounts and leads.
- Achieve established sales targets, including personal sales activity, room-night production, revenue, call, referral, and other performance objectives.
- Generate and convert leads through proactive sales activities, client outreach, referrals, networking, and follow-up.
- Develop and maintain strong relationships with GSO sellers, Ottawa Tourism partners, local corporate market, industry contacts, and other market counterparts to maximize business opportunities.
- Gather and utilize market intelligence through Hoteligence, agency and Demand360, shop calls, GSO relationships, customer interactions, and other relevant sources to identify trends, opportunities, and competitive activity.
- Quote and negotiate rates and terms within established parameters and negotiate contracts as required.
- Proactively pursue and close business while ensuring a smooth transition to Event Management and other operational departments for the delivery of all contracted and promised services.
- Coordinate and participate in client site inspections, sales missions, client events, conferences, tradeshows, networking opportunities, and other business development activities as required.
- Promote effective interdepartmental communication and cooperation to support exceptional customer service and overall client satisfaction.
- Attend departmental and other required meetings, providing constructive feedback, market insights, and recommendations.
- Travel as required to support sales activities, client meetings, tradeshows, sales missions,



and other business development opportunities.
- Maintain a safe, clean, professional, and organized work environment.
- Follow Marriott brand standards, hotel policies, procedures, and all applicable legislation.
- Work collaboratively with colleagues and other departments to support overall hotel operations and business objectives.
- Perform other reasonable duties as assigned.

JOB SPECIFICATIONS:

Education/Experience:

- Bachelor Degree and/or Hotel Management degree preferred.
- Minimum of 3 years hotel sales experience or similar environment required.
- Bilingualism (English & French) preferred.
- Strong knowledge of CI/TY, Windows, Word/Excel.

Skills and Abilities:

- · Excellent customer service and communication skills·
- Highly motivated and guest driven with a proven ability to solve problems and make timely guest service decisions.
- Professional, positive, and team-oriented approach·
- Robust attention to detail and organizational skills·
- Ability to work effectively in a fast-paced environment·
- Ability to prioritize and manage multiple tasks·
- Flexible availability, including evenings, weekends, and holidays, as required·
- Ability to work independently while contributing to a strong team environment

Job Types: Permanent, Full-time Pay: $60,000.00-$75,000.00 per year

Benefits

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Application question(s):
- This role requires the candidate to work a variety of shifts including evenings, nights, weekends and days in office in downtown Ottawa. Do you have reliable transportation that will allow you to meet this requirement?
- If selected, what notice period do you require?

Experience:
- hotel sales or similar environment: 4 years (preferred)

Work Location: In person

📌 Sales Manager (Ottawa)
🏢 Marriott Ottawa
📍 Ottawa