Operations & Communications Manager - Maternity Leave Contract Job Title: Operations & Communications Manager – Watoto CanadaReports To: Country Director Department: Watoto Canada Operations & CommunicationsLocation: Hybrid (Office in Burlington, Ontario)Schedule: Monday to Friday; This is a 14-month maternity leave contract roleSalary Range: $45,000 to $55,000 Main Job Purpose (Operations): The Operations and Communications Manager oversees the safe, efficient, and cost-effective operation of the Burlington office, including maintenance and upkeep of its infrastructure, equipment, and premises. Main Job Purpose (Communications): To serve as the main representative and communications administrator for Watoto Canada. Statements of Responsibility:
Operations: Provide feedback, organize check-in meetings, and monitor results of choir and sponsorship roles. Liaise with each staff member to problem-solve, make decisions, and implement strategy as directed by the Country Director
Liaise with the Director of Finance and Country Director on the implementation of strategy and new policies/procedures; assist with annual budgets and expense management
Always strive to improve office efficiencies, streamline processes, minimize costs, and increase customer satisfaction (both internal and external) and uphold Watoto Core Values
Maintain office systems and databases. This includes serving as the Watoto Canada Office WISE manager and Blackbaud Raiser's Edge database manager
Liaise with office staff and outside businesses/contractors regarding IT issues: network/server, computer hardware and software, backup system, website and online database
Maintain phone systems, voicemail and cell phone assignments
Liaise between landlord, repair technicians and office staff regarding building maintenance and scheduling (lights, electrical, plumbing, HVAC, physical structure, fire extinguishers and inspections/testing) (task shared with Country Director)
Liaise with building contractors regarding interior building projects and renovations (e.g. project management)
Be responsible for organizing janitorial services and office supplies
Main/secondary contact person for the security system; respond to alarm alerts during closed hours
Assign keys and alarm codes and maintain records of all assignments
Receive and maintain current records of all staff emails, User IDs and access codes for all their various accesses (server logins, software requiring passwords, credit card numbers, shopping/ travel reward memberships, etc.)
Configure Square terminals and manage all technology equipment for Choir, general events, and all staff in conjunction with Choir Tour Coordinator
Manage Square – the POS & Online Sales (seasonal)



platform used by the Choir
Organize print jobs and assist with the planning and execution of major projects, initiatives or campaigns (e.g. Golf Challenge/ Spring Fundraising Gala) in conjunction with the Director of Finance and Country Director
Liaise with Uganda Head Office regarding the purchase of Neighbourhood product. Arrange with our broker (currently Livingston International) to ensure all product imported from Uganda into Canada is imported efficiently, with minimal disruptions and in accordance with Canadian import laws
Review Customs filing with Director of Finance prior to payment of customs and brokerage fees to ensure compliance with CBSA CARM regulations
Assist the Choir Tour Coordinator and Finance Director with determining retail pricing for all merchandise. Assist the Choir Tour Coordinator with taking inventory of all merchandise
Register and assist with logistics for Watoto when at prominent conferences throughout Canada
Liaise with the Finance Department effectively and in advance regarding travel plans and credit card limit needs
Liaise with the Watoto office staff regarding travel schedule and in office/out of office schedule as well as sick leave and vacation for the choir and sponsorship coordinators
Arrange for CD and vinyl duplication of albums (including artwork and audio files) to be produced through a CD duplication company. Purchase all mechanical licenses as required
Arrange for payment of royalty fees and profit-sharing fees to Uganda as applicable in conjunction with the Director of Finance
Variety of additional tasks/duties that arise
Assist the Choir Tour Coordinator with the following tasks:
Submit product orders to the Uganda office to ensure adequate time for order completion; assist choir with initial product display and setup
Order in-country merchandise
Manage inventory: Track sales, profit margins, profit & loss forecast, etc.
When requested, assist Country Director with hiring & managing Bus Driver(s)
Maintain in-country manual for choir in conjunction with the choir coordinator, finance and sponsorship team

Human Resources: Help with pre-hire human resource issues, including drafting employment ads, screening resumes and possibly assisting in interviewing prospective employees; assist in the hiring decision-making process




Oversee orientation of new non-finance employees and keep orientation package up to date.
Additional tasks as needed
Communications: Be the main contact for all communications-related activities and materials for Watoto Canada.
Work strategically with the Country Director and the Watoto Global Communications team on Communications plans and initiatives
Assist with minor graphic design edits to support Watoto Canada’s activities, with the commitment to ensure the proper approval process from Uganda is followed. Assist with the Country Director’s annual report to the board of directors
Manage monthly emailers (sometimes less frequent) for Baby Watoto, Neighbourhood Mother and Watoto Childcare updates. Proofread all emailers and schedule them to be mailed out via email marketing platform such as Constant Contact and/or Raiser’s Edge
Post to all Watoto Canada social media platforms (Facebook and Instagram) regularly using Meta Business Suite and respond to any inquiries/messages received from followers
Manage all aspects of the large-scale annual Christmas mail-out project to Sponsors and Donors and work with a local printing company
Proofread all other materials sent by Uganda and Global Communications Team
Help plan and manage strategic fundraising campaigns and strategic advertising/marketing campaigns including all email campaigns, sometimes in conjunction with a third-party event planner
Assist the Choir Tour Coordinator with communication between the Watoto choir leaders and Canada office
Travel as needed to assist with the Choir arrival and departure (usually one week in January and one week in July)
Ensure thank-you letters for major donors are sent using Raiser’s Edge (being set up)
Ensure professionalism of communication from all departments
Liaise with the Country Director and the Choir Tour Coordinator regarding the choir schedule across Canada
Assist the finance team with the distribution of tax receipts in January/February each year
Assist the Communications and Sponsorship Teams in Uganda with annual update proofreading and edits (sent in April/May)
Coordinate the distribution of the Annual Update to all sponsors, both digitally and by mail
With assistance, upload all choir concert dates to the Watoto website using WordPress
Relationships and Contacts: Canadian Country Director, Director of Finance, all office staff, landlord, outside businesses and contractors, other Watoto International staff
Required Skills Solid professional communication skills, both written and verbal
Excellent customer service understanding and practices
Ability to lead people and chair meetings
Ability to learn/embrace the vision of Watotoo

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📌 Operations & Communications Manager - Maternity Leave Contract (Ontario)
🏢 PAOC International
📍 Ontario