Salesforce CRM Support & Data Operations Lead - Canada (Remote)

Work location : Remote

Time Zone : CST

End Client Name

Duration : 6 Months(Min.)

Rate: CAD63/hr

Key Skills

- CRM and customer service: Salesforce, IQVIA OCE, Service Cloud, and Five9
- Commerce: Salesforce B2B Commerce Visualforce storefront (CloudCraze) and the customer-facing portal
- Loyalty: B2B and B2C loyalty programs
- Integrations: ERP and web platforms
- Service management: ServiceNow for incident management and knowledge documentation

Required

- Five or more years of experience supporting or administering Salesforce in a commercial or sales operations environment, including at least two years in a Level 2 support or administrator role
- Salesforce Administrator certification
- Hands-on experience with CRM data stewardship, including duplicate management, account hierarchies, data loads, and auditable bulk corrections




- Working knowledge of declarative automation including flow, along with sound judgment about when developer support is required
- Solid written and verbal communication skills, with the ability to explain a solution to a field representative and present root-cause findings to a director

Preferred

- Experience supporting life sciences or pharmaceutical CRM platforms, such as Veeva, IQVIA OCE, or OCE on Salesforce, including HCP affiliations and territory alignment
- Experience administering Salesforce B2B Commerce or Experience Cloud
- Familiarity with pricing, promotion, and loyalty configuration
- Basic SQL or SOQL proficiency and experience using Salesforce reports or Workbench for trend analysis
- Salesforce Advanced Administrator or Platform App Builder certification

📌 Salesforce CRM Support & Data Operations Lead - Canada (Remote)
🏢 xchange
📍 Canada