Salesforce CRM Developer with Must have IQVIA experience

Canada Remote

Rate best $63/hr on CAD ALL INC

Key Skills

- CRM and customer service: Salesforce, IQVIA OCE, Service Cloud, and Five9
- Commerce: Salesforce B2B Commerce Visualforce storefront (CloudCraze) and the customer-facing portal
- Loyalty: B2B and B2C loyalty programs
- Integrations: ERP and web platforms
- Service management: ServiceNow for incident management and knowledge documentation

Key responsibilities

Incident resolution and support

- Own Level 2 triage and resolution for commercial CRM incidents, partnering with Customer Care, field sales, and internal business teams.
- Resolve issues within established service-level expectations or route them to the appropriate team with complete diagnostic details and business context.
- Document transparent, reusable resolution notes that enable consistent support across the analyst team.
- Support CRM users with access, permissions, territory alignment, record visibility, and mobile application issues.




- Assist customers and internal users with portal and storefront access, registration, and ordering issues.

Data stewardship and configuration

- Maintain the quality and integrity of customer account data, including duplicate resolution, account hierarchies, and provider-to-practice relationships.
- Ensure pricing, tier, promotion, and loyalty configurations remain accurate and aligned across systems.
- Partner with Finance and Customer Care to research and resolve order, invoice, and billing discrepancies.
- Maintain accurate customer-facing directory and listing information.

Integrations and monitoring

- Monitor and triage integration and system alerts, perform initial analysis, and escalate issues to the appropriate technical owner with actionable context.
- Continuously improve monitoring by refining or retiring alerts that create noise without prompting meaningful action.

📌 Salesforce CRM Developer with Must have IQVIA experience (Canada)
🏢 xchange
📍 Canada