Embark on an exciting career as a Junior Support Analyst with Eagle Eye, a global leader in customer service. Manage internal and external requests, troubleshoot issues, and collaborate with your team across varying shifts.

As a vital part of Eagle Eye's Support Team, you will engage in providing excellent customer service while addressing 500–600 weekly tickets. Ideal candidates will possess strong problem-solving and communication skills, and collaborate effectively. You will embrace the challenge of learning various systems and support customer interactions involving Eagle Eye's products.

Key Responsibilities:
• Proactively nurture existing customer relationships
• Resolve issues and complaints diligently




• Communicate effectively via phone and email
• Maintain documentation of known issues
• Share knowledge with team members

Requirements:
• IT support experience required
• Solid problem-solving skills in high volume settings
• Commitment to outstanding customer service
• Excellent written and oral communication
• Attention to detail and self-management skills

Leverage your troubleshooting skills and customer-focused approach to enhance the service experience at Eagle Eye.
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📌 Junior Support Analyst at Eagle Eye (Ontario)
🏢 Eagle Eye 2
📍 Ontario