$30-32/hr W2

Responsibilities

-Provide L2/L3 technical support for Salesforce-Based TrackWise Digital application.

-Analyze, troubleshoot, and resolve application, workflow, and system issues.

-Create debug logs, investigate the system level or module level break down of flows.

-Triage tickets and tasks every day with business and update tracker and other documents.

-Perform Salesforce administration activities including:

User management, roles, permissions, and access control

Manage Workflow rules, validation rules, and approval processes

-Coordinate with integration and external systems teams to resolve integration related issues

-Creates the support cases with other vendors and coordinate till closure.

-Tracks Licenses, Certificates and other periodic renewals and maintenances of the Salesforce and TrackWise Digital.

-Manage access, incident, problem, and change management activities in line with ITIL practices.

-Perform root cause analysis (RCA) and implement preventive fixes.

-Monitor system performance, conduct health checks, and ensure regulatory compliance.

-Handle master data and disaster recovery management





-Support code/configuration changes for enhancements and defect fixes

-Assist in deployments, migrations, and release activities

-Create technical related Knowledge articles for issue resolution, Technical support documents in Service Now

What are the top 3 skills required for this role?

1.

Salesforce

Admin

- SQL Server

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📌 Salesforce Support Analyst (Ontario)
🏢 Diverse Lynx
📍 Ontario