Salesforce Support Analyst

Halifax, NS (Remote)

$30-33/hr CAD T4

What are the top 3 skills required for this role?

1.

Salesforce

Admin

- SQL Server

/ Responsibilities

- -Provide L2/L3 technical support for Salesforce-Based TrackWise Digital application.

- -Analyze, troubleshoot, and resolve application, workflow, and system issues.

- -Create debug logs, investigate the system level or module level break down of flows.

- -Triage tickets and tasks every day with business and update tracker and other documents.

- -Perform Salesforce administration activities including:

- User management, roles, permissions, and access control

- Manage Workflow rules, validation rules, and approval processes

- -Coordinate with integration and external systems teams to resolve integration related issues

- -Creates the support cases with Salesforce, Client and other vendors and coordinate till closure.

- -Tracks Licenses, Certificates and other periodic renewals and maintenances of the Salesforce and TrackWise Digital.

- -Manage access, incident, problem, and change management activities in line with ITIL practices.

- -Perform root cause analysis (RCA) and implement preventive fixes.

- -Monitor system performance, conduct health checks, and ensure regulatory compliance.





- -Handle master data and disaster recovery management

- -Support code/configuration changes for enhancements and defect fixes

- -Assist in deployments, migrations, and release activities

- -Create technical related Knowledge articles for issue resolution, Technical support documents in Service Now

Team Size : 3

Key Deliverables : TrackWise Digital Incident resolution, Knowledge Article

Addition Qualifications : Saleforce Certified/ TrackWise Digital Certified

Medical Device Domain knowledge

Team Culture : Onshore – Offshore model, working with multiple vendors.

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📌 Salesforce Support Analyst (Halifax Regional Municipality)
🏢 Diverse Lynx
📍 Halifax Regional Municipality