Shape exceptional customer journeys at Boldr as a Senior Customer Advocate. This role focuses on driving sales and ensuring top-notch booking experiences across multiple channels.

In this pivotal position, you will be the primary point of contact for both prospective and existing customers. With a blend of customer advocacy and support enablement, your empathetic communication will enhance customer satisfaction. You'll collaborate closely with local hosts, ensuring that inquiries are addressed within established SLAs while enriching the overall service delivery.

Key Responsibilities:
• Address customer inquiries via phone, chat, and email
• Convert inquiries into successful bookings or sales




• Collaborate with local hosts on booking management
• Ensure prompt responses within 24 hours
• Document and escalate problems as needed

Requirements:
• 2-3+ years in customer service or hospitality
• Experience in adventure tourism or travel
• Robust verbal and written communication skills
• Proven ability to achieve sales targets
• Experience with CRM tools like HubSpot or Intercom

Maximize customer satisfaction and sales success in a vibrant, dynamic work environment with Boldr.
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📌 Senior Customer Advocate at Boldr (Ontario)
🏢 Boldr
📍 Ontario