Paladin Security is Hiring a High Profile Retail Security Guard!
Location: Calgary, AB
Employment Type: Full-Time
Pay Rate: CA$21.00 - CA$23.00 per hour
Schedule: Rotating Days, Nights, Weekends, and Holidays
Work Setting: On-Site

Overview
Paladin Security is seeking professional, confident, and customer-focused Security Guards to join our team at one of Calgary’s high-profile retail locations. This position is ideal for individuals who excel in communication, conflict resolution, and de-escalation while maintaining a strong commitment to safety and customer service.

This role combines traditional security responsibilities with operational communications duties, making it an excellent opportunity for individuals looking to build a meaningful and rewarding career in the security industry.

At Paladin Security, we invest in our people by providing comprehensive training, professional development opportunities, and clear pathways for advancement.

Please Note: First Aid, Use of Force (UOF), and MOAB certifications are required as a condition of employment. Paladin Security will cover certification costs with a six-month commitment to the position and availability requirements.

Responsibilities
Security Operations

Conduct high-visibility patrols by foot, bicycle, or vehicle

Engage professionally with tenants, guests, visitors, and employees

Deliver exceptional customer service and assistance

Identify, document, and report safety hazards and operational deficiencies

Assist tenants and merchants with incidents and criminal activity investigations

Coordinate with law enforcement and emergency responders when required

Respond to medical emergencies and provide First Aid, CPR, and AED assistance

Prepare detailed incident reports using site reporting systems

Address trespassing and unauthorized access situations safely and professionally

Operations Centre Duties





Monitor security systems and life-safety equipment

Coordinate emergency and incident response activities

Dispatch security personnel during incidents

Maintain accurate activity logs and records

Review CCTV footage for investigations and follow-up actions

Answer and manage incoming security communications

Monitor and manage fire alarm and sprinkler systems as required

Ensure compliance with site policies, procedures, and standard operating practices

Requirements
Must Have

Valid Alberta Security License or ability to obtain one

Grade 12 Diploma or equivalent

Valid Driver’s License

Legally authorized to work in Canada

Strong verbal and written communication skills

Excellent customer service skills

Strong observational abilities and attention to detail

Proficiency with Microsoft Word, Excel, PowerPoint, and Google Workspace

Experience using CCTV systems and security technology

Ability to operate two-way radio communications

Ability to make sound decisions in fast-paced and emergency situations

Physical ability to conduct extensive patrols exceeding 15 km per shift

Ability to work outdoors, climb stairs, and navigate uneven terrain

Ability to safely lift and carry 20+ lbs

Ability to successfully complete all required Paladin training and certifications within three months of hire

Nice to Have

3-4 years of security and life-safety experience

Knowledge of fire alarm and life safety systems

Previous experience in retail security environments

Experience coordinating emergency response activities

Benefits

Competitive hourly compensation

Free uniforms provided

Comprehensive site-specific training

First Aid, De-escalation, UOF, and MOAB training opportunities

Career advancement and promotion-from-within opportunities

Exposure to Calgary’s most iconic and high-profile sites

Diverse and inclusive workplace culture

Supportive team environment

Ongoing career development

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📌 High Profile Retail Security Guard (Alberta)
🏢 Classet
📍 Alberta