Lead the Customer Service team at Titanium Transportation Group, ensuring excellence in service delivery to clients. This hands-on management role requires strong leadership and communication skills in a quick-paced logistics environment.

As a Customer Service Manager, you will report to the Customer Development & Pricing Manager and oversee day-to-day operations. This includes coaching Customer Service Representatives, addressing escalated inquiries, and maintaining customer satisfaction standards. Your leadership will foster a collaborative culture focused on service excellence and continuous improvement.

Key Responsibilities:
• Lead, coach, and develop Customer Service Representatives
• Manage daily customer service operations and communication




• Handle complex customer inquiries and service failures
• Build strong relationships through effective issue resolution
• Monitor and report on service performance metrics

Requirements:
• Minimum 5 years of customer service experience in logistics
• At least 3 years in a leadership role
• Strong understanding of transportation operations
• Proficiency in Microsoft Office Suite
• Knowledge of TMW or similar systems

Utilize your leadership skills to enhance customer service excellence at Titanium Transportation Group.
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📌 Customer Service Manager at Titanium (Ontario)
🏢 Titanium Transportation Group
📍 Ontario