Job Title: HR Generalist

New Position: No

Backfill: Yes

Salary Band: Grade 6 ($56,800 - $72,500 mid)

About ONroute
ONroute is the proud operator of 22 convenient plazas along Highways 400 and 401 in Ontario. Our locations deliver fresh and exciting food and beverage options, fuel, and amenities that enhance the public’s travel experience. Through strong brand partnerships, operational excellence, and a guest-first mindset, ONroute continues to evolve the future of roadside hospitality in Ontario.

About the Role
Reporting to the Senior Human Resources Generalist, and asfirst point of contact to field operations employees, theHuman ResourcesGeneralist is responsible for communicating,deploying,and reinforcing companyHRpolicies, practices, proceduresandinitiatives. The position requires knowledgeand application of HRprinciples and practices,personnel administration, effective oral and written communicationand listeningskills, excellent interpersonal skills andthe ability toeffectively handleconfidential information.The position also requires the ability to promote an active workplace culture where people feel a sense of belonging and inclusion with an equal ability to engage in difficult workplace conversations and decision making.Additional responsibilities includeassisting withrecruitment, retention and engagement ofONrouteplaza roles,coaching managers on employee relations matters, and ensuringtimely and accurateadministration of HRrecords whilemaintainingcompliance withcompany and provincialguidelines.

Key Responsibilities:

Responds to human resources-related inquiries as first point of contact for field teams.

Collaborates with field operations and human resources teams to develop, execute and maintain effective recruitment strategies and appropriate metrics including future staffing needs and trends

Interactswithoperationsmanagersand employeesin order to proactively and reactive addresshuman resources-relatedmatters

Provides personnel policy and procedure guidance tooperationsmanagers and employees and helps ensurecompliance

Provides guidance tooperationsmanagers on employee coaching,



discipline and terminations of basic to moderate complexity, elevating to senior leadership asdirected

Prioritizescomplaints regardingworkplace harassment and assists in any necessary investigations and disciplinary actions, elevatingsuch complaints asrequired

Assistswith thetimelycollection and presentation offacts and supportingdocumentation associatedwith legislative and legalchallenges brought againstONroute

Leverage HR analytics and reporting to identify trends and insights related to employee turnover, recruitment, retention, and employee experience. Analyze data from turnover reports, exit interviews, stay interviews, recruitment metrics, and other HR reporting to identify opportunities, provide recommendations, and support operational decision-making.

Support immigration and work authorization processes, including LMIA, OINP, and other applicable immigration programs. Maintain accurate and up-to-date employee immigration documentation, monitor work permit and application timelines, ensure required documentation and records are maintained, and provide guidance and support to employees and Operations throughout the process.

Assists with benefits and payroll enrolments, changes, processing and discrepancies in partnership with third-party providers

Assists with attendance management including occupational and non-occupational related absences in partnership with operations managers, third-party providers and government agencies

Maintains talent management, development,performance appraisaland other employee life-cycleprocesses

Monitors employee morale and company cultureand reports on findings

Timely and accurately maintains employee personnel records (HRIS)

Proactively maintains up-to-date knowledge of provincial employment law and compliance requirements





Proactively maintains up-to-date knowledge of business operations, SOPs, workforce management trends and provides input on workflow and process improvements

Assists with employee surveys, analysis, action planningandexecution

Actively participates in field, team and company meetings and events

Assists with creation and delivery of SOPs, training programs,policy changes, andcommunications

Performs general administrative functionsand other needed duties as required by the business

Qualifications & Experience

College or university degreeinhuman resourcesorrelated discipline

2-4years ofhuman resources generalist experience, preferably inamulti-unit restaurant orretailenvironment

Ability to speak, read and comprehend instructions, correspondence and policy documents, as well as converse comfortably with associatesandconfidentlyengage in difficult conversations

Requires leadershipand self-motivatingworkskills to be part of adiverse workteamunder minimalsupervision

Ability to work autonomously and prioritizemultiple work projects and prioritiesas well as work effectively in HR, Operations and cross-functional work teams

Ability to support and respond tothe needs of a 24-hourday, 7 day per weekwork setting thatmay require occasionalevenings and weekend support on limited notice

Passion for the industryand the people and customers that drive it

Requires strong knowledge of HR technical subjects; proficiency withCeridian DayforceHRMS

CHRP or CHRL designationare consideredasset

Computer literate(e.g.MS Office, HRIS) with proven ability topreparedocuments, spreadsheets and presentations

Additional Requirements

Ability to travel regularly to plaza locations across Ontario.

Minimum of 3 days per week in office and/or plaza locations.

ONroute is committed to a diverse and inclusive workplace for all.

We have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and applicants.

Accommodation during the application process is available on request.

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📌 HR Generalist - ONroute (Ontario)
🏢 Colonial Group
📍 Ontario