Castlebrook Security Services is seeking reliable, professional, and customer-service-oriented individuals to join our team as On-Call Security & Guest Services Ambassadors, primarily supporting special events, fire watch assignments, and occasional security coverage at a high-end Downtown Hotel.

This is initially a casual, on-call position, with shifts offered according to operational requirements, scheduled events, emergency coverage, and client needs. Hours are not guaranteed.

Opportunity for Advancement: Candidates who consistently demonstrate excellent performance, reliability, professionalism, flexibility, and solid guest-service skills may be considered for permanent part-time or full-time positions, subject to performance evaluations, operational requirements, and position availability.

This position is ideal for individuals seeking flexible security employment with the potential to develop into a more permanent role within a professional hospitality environment.

Primary Duties & Responsibilities

Responsibilities may include, but are not limited to:

Event Security & Guest Services

- Provide professional security and guest assistance during hotel conferences, conventions, banquets, corporate functions, and special events.
- Monitor event entrances, exits, and designated areas to maintain a safe and orderly environment.
- Assist with access control, guest movement, crowd management, and enforcement of hotel event policies.
- Observe and report suspicious activities, disturbances, safety concerns, and unusual incidents.
- Respond professionally to guest complaints, disputes, and disturbances using verbal de-escalation and hands-off security practices.
- Work cooperatively with hotel management, event coordinators, banquet staff, and other security personnel.
- Assist with emergency response and evacuation procedures when required.

Fire Watch & Life Safety

- Conduct designated fire watch patrols when fire alarm, sprinkler, or other fire protection systems are impaired, offline, or undergoing maintenance, as directed.
- Maintain continuous vigilance for signs of smoke, fire, overheating, unusual odours, or other potential fire hazards.
- Patrol assigned fire watch areas at the required frequency in accordance with approved procedures and applicable fire safety requirements.
- Monitor designated fire protection equipment and report deficiencies or unsafe conditions immediately.
- Maintain accurate fire watch patrol logs, observations, and incident records.
- Immediately initiate required emergency notifications and fire response procedures upon discovering a suspected fire or other serious hazard.
- Assist with evacuation and emergency response within the scope of assigned duties and training.
- Follow all applicable fire watch instructions, hotel emergency procedures, and directions from authorized personnel.

General Security Responsibilities

- Conduct scheduled or unscheduled foot patrols throughout assigned hotel areas.
- Monitor CCTV, alarms, access-control systems, and other security equipment when assigned.
- Respond to medical emergencies, disturbances,



flooding, elevator emergencies, and other incidents within the scope of training and site procedures.
- Prepare accurate Daily Activity Reports, fire watch logs, and incident reports using company-approved reporting systems.
- Communicate effectively with hotel management, emergency responders, and company supervisors.
- Protect guest privacy, hotel property, and confidential information.
- Perform other reasonable security and guest-service-related duties within the scope of the assignment.

Position Requirements

Successful candidates must possess

- A current and valid Alberta Security Services Licence.
- Valid Standard First Aid, CPR & AED certification, or willingness to obtain the required certification before assignment.
- Previous security experience; hotel, hospitality, event security, crowd management, or fire watch experience is considered an asset.
- Basic knowledge of fire safety, emergency response, evacuation procedures, and incident reporting.
- Excellent verbal and written English communication skills.
- Strong interpersonal and customer-service skills.
- Ability to remain calm, professional, and respectful during emergencies or challenging situations.
- Ability to work independently with minimal supervision and follow detailed instructions.
- Ability to use smartphones, radios, computers, and electronic security reporting applications.
- Ability to prepare clear, factual, and skilled reports.
- Willingness to accept occasional short-notice assignments, including evenings, weekends, and holidays.
- Reliable transportation to and from the Downtown Hotel.
- A valid driver's licence is preferred and may be required for assignments involving driving duties.
- A clean and acceptable driver's abstract may be required for driving-related assignments and will be obtained at the company's expense.
- A satisfactory criminal record/background check may be required, depending on client and assignment requirements.

Physical Requirements Candidates must be capable of performing the essential duties of the position, with reasonable accommodation where applicable. These duties may include:

- Standing and walking for extended periods, particularly during event security and fire watch assignments.
- Conducting repeated patrols throughout a large hotel property.
- Walking stairs and accessing designated areas during emergency situations.
- Remaining alert and attentive during prolonged monitoring assignments.
- Bending, reaching, pushing, pulling, and carrying items when required.
- Occasionally lifting or carrying items weighing up to approximately 50 lbs (23 kg), using safe lifting techniques and appropriate assistance when necessary.





Professional Appearance & Conduct As assignments take place in a high-end hospitality environment, all Security & Guest Services Ambassadors are expected to:

- Maintain excellent grooming, personal hygiene, and professional presentation.
- Wear the complete company-approved uniform.
- Demonstrate courtesy, discretion, and professionalism when interacting with hotel guests, visitors, and employees.
- Maintain a welcoming and approachable attitude while remaining security-conscious.
- Respect guest privacy and confidentiality.
- Follow all Castlebrook Security Services policies, hotel procedures, site orders, and applicable legislation.
- Demonstrate punctuality, reliability, and a strong work ethic.

Employment Conditions & Scheduling

- Initial Employment Status: Casual / On-Call.
- Hours: Variable and dependent on event schedules, fire watch requirements, emergency coverage, and client needs.
- Shift Availability: Daytime, evening, overnight, weekend, and statutory holiday assignments may be offered.
- Minimum Hours: No guaranteed weekly hours for on-call positions.
- Advancement Opportunities: Consideration for part-time or full-time employment based on demonstrated performance, attendance, reliability, operational requirements, and available vacancies.
- Probationary Period: A three-month probationary assessment period will apply, subject to applicable employment standards.
- Statutory Holidays: General holiday pay and any applicable substitute paid day off will be administered in accordance with Alberta Employment Standards and company policy.
- Training: Successful candidates must complete required company and site-specific orientation and training before independent assignment.

Pre-Employment / Placement Requirements Shortlisted candidates may be required to:

- Provide proof of a valid Alberta Security Services Licence.
- Provide current First Aid/CPR/AED certification.
- Complete employment and professional reference verification.
- Complete a criminal record/background check where required.
- Successfully complete the required orientation, fire watch procedures training, and hotel-specific security training.

Why Join Castlebrook Security Services? This opportunity provides exposure to a professional, high-end hospitality security environment while allowing flexibility for individuals seeking casual or supplementary employment.

We particularly welcome applicants who are interested in starting on an on-call basis and demonstrating their potential for future part-time or full-time employment.

Candidates who consistently demonstrate reliability, sound judgment, excellent guest service, and professional conduct will receive consideration when additional permanent positions become available.

Pay: $19.00-$21.00 per hour

Expected hours: 3.0 – 15.0 per week

Experience

- Security & Guest Services: 1 year (required)

Language:
- English (required)

Licence/Certification:
- Alberta Security License (required)
- Alberta Driver's License (preferred)
- First Aid Certification (preferred)

Work Location: In person

📌 Security & Guest Services Ambassador – On-Call (Events / Fire Watch) (Calgary)
🏢 CASTLEBROOK SECURITY SERVICES
📍 Calgary