Operations Manager: Run the #1 Real Estate Team in Victoria
Pinnacle Homes Group | eXp Realty | Victoria, BC (Hybrid)

$70,000–$100,000 base salary + $5,000–$15,000 annual bonus

Pinnacle Homes Group is the #1 real estate team in Victoria and a Top 12 eXp Realty team in Canada. We have 11 agents serving all 13 municipalities of Greater Victoria, more than 800 homes sold, and a sister company, TOCO Developments, building new homes in the region. Next, we're expanding into new markets.

To get there, we need an Operations Manager who will run the business day to day so our owners can focus on growth.

What you'll do

Lead our operations team: Office Manager, Transaction Coordinator, Marketing Manager, and Photographer

Build clear KPIs, scorecards, and weekly accountability rhythms for every role, then hold the team to them

Coach, develop, and manage performance, and recommend staffing changes when needed

Find the bottlenecks, then fix them with systems, SOPs, and automation

Build AI tools that do real work: custom Claude and Grok assistants, prompt libraries, and n8n automations that remove manual tasks across the business

Own the operating budget in QuickBooks and report on profit, costs, and team output

Coordinate TOCO Developments projects as they grow: timelines, budgets,



consultants, and municipal approvals

Be the owners' right hand: take a problem off their plate, solve it, and turn the solution into a system

What you bring

3+ years leading a team in an operations, office, or business management role

A track record of building KPIs, SOPs, or systems from scratch, not just following them

Hands-on experience building with AI (Claude, ChatGPT, Grok, or similar) and automation tools (n8n, Zapier, Make)

Confidence in Google Workspace and QuickBooks

The backbone to have direct conversations about performance, and the judgment to keep a good culture intact while doing it

Precision with details, numbers, and deadlines

Real estate team or brokerage operations experience

Construction, development, or project coordination experience

Familiarity with Follow Up Boss or other real estate CRMs

What we offer

$70,000–$100,000 base salary, based on experience

$5,000–$15,000 annual discretionary bonus tied to company profit and completed projects

Extended health and dental advantages

A local, tight-knit culture on the top team in the city

A seat at the table as we grow into new markets

#J-18808-Ljbffr

📌 Operations Manager (British Columbia)
🏢 Pinnacle Homes Group - eXp Realty
📍 British Columbia