Enhance the customer experience with Henry Schein One as a Software Support Specialist. Focus on complex application support in a hybrid model with one office day weekly.

This role is pivotal in the Academic Support team, requiring a background in client-facing software support. You will serve as the first point of contact, handling intake, triage, and resolution of software issues. Essential skills include troubleshooting and a customer-first mindset to ensure a quality support experience.

Key Responsibilities:
• Act as primary contact for support requests via various channels
• Log, categorize, and prioritize support tickets
• Assess issues for resolution or escalation
• Manage your case queue efficiently
• Document troubleshooting steps and resolutions

Requirements:
• Minimum 3 years in a client-facing software support role
• Knowledge of SQL and enterprise database platforms preferred
• Exceptional verbal and written communication skills
• Robust problem-solving and critical thinking abilities
• Adaptability in a fast-paced environment

Deliver expert application support, troubleshoot issues, and enhance user satisfaction at Henry Schein One.
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📌 Hybrid Software Support Specialist at Henry Schein One (British Columbia)
🏢 Henry Schein One UK
📍 British Columbia