Job Description
On behalf of our public sector client, Affinity is seeking a Junior Cityworks Technical Analyst to provide operational support for asset management and permitting applications, including troubleshooting, user support, administration, testing, and system upgrades. Work closely with technical teams and stakeholders to resolve issues and optimize platform performance.

Job Description
On behalf of our public sector client, Affinity is seeking a Junior Cityworks Technical Analyst to provide operational support for asset management and permitting applications, including troubleshooting, user support, administration, testing, and system upgrades. Work closely with technical teams and stakeholders to resolve issues and optimize platform performance.

Responsibilities

Provide Tier 1 and Tier 2 support for Cityworks AMS and PLL users

Troubleshoot and resolve application, configuration, and workflow issues

Investigate and respond to support tickets

Assist with user support, issue triage, and testing activities

Support configuration and administrative tasks within Cityworks

Participate in system documentation and knowledge transfer activities

Assist with the City's planned upgrade to Cityworks 23.14





Work closely with the Senior Technical Lead and other business stakeholders

Qualifications

1-3 years of experience supporting Cityworks AMS and/or PLL

Familiarity with Cityworks 23

Experience providing application support in a municipal or utility setting is an asset

Understanding of Cityworks workflows, service requests, permits, inspections, work orders, and asset management processes

Ability to investigate issues, analyze requirements, and communicate effectively with users

Experience working with ArcGIS Enterprise and GIS data is considered an asset

Strong customer service and problem-solving skills

About Affinity
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal prospect employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-group.ca

Job Number: 14013

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📌 Junior Cityworks Technical Analyst (British Columbia)
🏢 Affinity
📍 British Columbia