Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community.
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family.
Ready to start fresh?
The Supervisor of Customer Service will ensure that customers will receive a superior customer service experience by coaching and developing a friendly, well-trained staff. The Supervisor will provide management and leadership to all CSA’s within the store while coaching and training the team toward maximum accuracy and execution of company strategy and image. The Supervisor willalso provide leadership on all Human Resource clerical functions within the store and is responsible for administrative duties including payroll, file maintenance, A/P, and expenses. Actively contributes to an environment of employee and customer engagement.
Here’s Where You’ll Have An Impact People Leadership Provide customer service excellence to meet customer and employee needs
Create a coaching and development culture for all employees which embraces a passion for health and wellness
Supervise and provide support to all CSA’s
Manage CSA’s by scheduling, recruiting and performance management
Manage the hiring process for Front Store CSA’s
Conduct and coordinate new hire orientation/on-boarding process
Manage store operations as required
Customer Offering Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
Provide superior customer service to meet customers needs
Resolve customer issues




Policy/Regulatory Adherence Ensure all applicable company policies and procedures are communicated and adhered
Ensure that WHMIS,OH&S; and other regulatory requirements and procedures are implemented and maintained
Financial Perform administrative duties as required
Balance cash according to company policies
Identify and correct cash discrepancies
Complete daily sales reporting
Perform payroll functions
Manage cash office expenses
Personal/Proffesional Development Thoroughly understand all relevant company programs
Attend training as required
Maintain knowledge of current industry trends
Employee Engagement Be known as the "employer of choice" by actively supporting an workplace of employee engagement
Other Duties Provide feedback for continuous improvement
Assist in all store functions as required
When required, responsible for management of keys and secure lockup of store
Responsible for ensuring that OH&S;, and other regulatory requirements and procedures, are implemented and maintained
Other duties as required
What You Bring To The Table Above average communication skills (both oral and written)
Full knowledge of Front Store operations and programs
Proficient use of SAP, Chainware and POS
Full knowledge of total store operations and policies
Required High school diploma
1 year supervisory experience Preferred
Undergraduate Degree
A combination of education and experience may be considered
Customer Service Interpersonal Skills
Job Knowledge
Decision Making/Problem Solving
Managing for Results
People Development
People Management
Team Leadership
Enthused Selling
May be required to lift up to 50lbs




Two person lift required for weights exceeding 50lbs
Ability to stand for long periods of time
Physical work including; but not limited to bending, lifting, and reaching
Exposure to varying temperatures over short periods of time
Exposure to sanitation and cleaning chemicals
Flexible hours and overtime
Learn More About Our Story And Culture Who We Are | Why Work With Us Total Rewards We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.
Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.
Additional Information External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.
Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.
Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process.

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📌 Front Store - Supervisor Front Store (Nova Scotia)
🏢 Sobeys
📍 Nova Scotia