Job Summary
The incumbent acts as the first point of contact for the Company's vehicle drivers when vehicle servicing or repairs are needed. The incumbent liaises with vendors performing work on CN's vehicles. Working in a call centre environment, the incumbent provides assistance and guidance to CN drivers and vendors.

Job Summary
The incumbent acts as the first point of contact for the Company's vehicle drivers when vehicle servicing or repairs are needed. The incumbent liaises with vendors performing work on CN's vehicles. Working in a call centre workplace, the incumbent provides assistance and guidance to CN drivers and vendors.

Main Responsibilities
Manage all aspects of repairs and preventive maintenance performed on CN vehicles by approved commercial vendors
Act as a resource person for user departments and commercial vendors
Issue and update expenditure authorization numbers, according to the department's guidelines, for repairs performed by a commercial vendor
Verify and code invoices to ensure charged costs correspond to the work authorized
Make sure that preventive maintenance, government inspections, and recalls are performed according to schedule
Ensure compliance with applicable warranties and servicing agreements
Perform other related duties as assigned

Working Conditions
Must be able to work in an office environment and a call centre
Must be available to work 5 days a week for 8 hours daily with 2 days off
Located at the head quarter office in Montreal
Respirator use is required for certain tasks,



with periodic audiometric testing and respirator fit testing conducted as needed

Experience
Minimum 5 years of experience in the automotive and/or commercial vehicle repair trade
Experience in general automotive and/or commercial vehicle repairs of gas and diesel vehicles, as well as hi-rail equipment and hydraulic-mounted equipment
Experience as a Foreperson or Mechanic*

Education/Certification/Designation
Valid Provincial Mechanic Journeyperson certificate
Mechanic certification in Truck and Coach, Commercial Transport or Heavy Duty*

Competencies
We Care About Each Other
We Strive for Excellence
We Succeed Together
We Lead Responsibly

Technical Skills/Knowledge
Ability to pass the Company"s "A" Mechanic test
Ability to pass CN's medical exam
Ability to diagnose mechanical problems and recommend repairs
Strong telephone communication and interpersonal skills, as assessed through a structured interview by Fleet Management
Knowledge of Microsoft Suite (Outlook, Word and Excel) and other mainframe computer systems
Ability to type 20 words per minute
Willingness to improve telephone, typing and computer skills
Fluency in spoken and written English and French

Any requirement marked with (*) will be considered an asset (not mandatory).

Additional Information (If Any)
The role is required to attend internal training to learn how CN's Systems work and the Company's procedures. This position is a unionized position. As such, pay and perks are governed by the applicable collective agreement.

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📌 Mechanic Advisor (Quebec City)
🏢 CN
📍 Quebec City