Elevate technology engagement as a Digital Support Specialist with Canada Life. Assist diverse users and enhance their productivity through tailored Salesforce solutions and exceptional customer support.

This temporary full-time role focuses on identifying user needs and delivering effective support in our Canada Life tailored Salesforce system. You will become a subject matter expert, troubleshooting issues, training users, and ensuring they maximize their use of technology. A pivotal part of this position involves clear communication and a proactive approach to customer service.

Key Responsibilities:
• Identify user needs and promote best practices
• Troubleshoot and resolve technical issues effectively
• Train users on technological procedures




• Maintain documentation and follow-up on requests
• Capture communication details in ticket tracking system

Requirements:
• Bilingual in French and English
• Experience in Service Desk or Help Desk roles
• Robust analytical and issue resolution skills
• Proficient in Microsoft Office Suite
• Positive, self-motivated with excellent communication

Utilize your expertise in user support and Salesforce at Canada Life, ensuring outstanding customer engagement and satisfaction.
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📌 Digital Support Specialist at Canada Life (Ontario)
🏢 Canada Life
📍 Ontario