Position Title: Account Manager, Client Services (Full time, Ongoing, Hybrid)
Salary Range: $55,000 - $65,000 (Commensurate with experience)
About 9Letters 9Letters is a mid-sized, independent, fully integrated advertising and branding agency based in Vancouver, BC. With over 30 years of experience (recently rebranded from Wasserman), we help brands achieve clarity, differentiation, and meaningful impact in a crowded market. Our work spans strategy, creative, media planning & buying, content creation, websites & e-commerce, and experiential—always grounded in insight, collaboration, and results. Learn more about us at 9Letters.ca.
The Client Services Team Client Services is the connective tissue of our agency. We champion our clients’ business objectives, lead collaboration across disciplines, and ensure work is delivered with excellence, efficiency, and care. We are strategic partners, trusted advisors, and proactive problem-solvers.
The Role The Account Manager, Client Services is responsible for the day-to-day management of client relationships and the successful delivery of integrated marketing initiatives. This role balances strategic thinking, project leadership, and operational excellence. You will work closely with internal teams and clients to ensure work is on brief, on budget, and on time—while contributing to long-term client success and agency growth.
This role is ideal for someone who thrives in a fast-paced agency environment, takes ownership, and is motivated by building strong relationships and delivering great work.
What You’ll Do Client Leadership & Relationship Management Act as a day-to-day client contact for assigned accounts, managingcommunications, expectations, and deliverables
Build trusted relationships by developing a deep understanding of clients’businesses, categories, and objectives
Translate client needs into clear, actionable briefs for internal teams
Proactively identify opportunities to add value, improve work, or grow therelationship
Support senior account leadership in client planning, presentations,



andstrategic discussions
Project & Delivery Management Support the end-to-end management of projects, from briefing throughexecution, delivery, and wrap-up, in some cases taking the lead on assignedclients, or supporting senior account leads
Define scopes, timelines, and deliverables in collaboration with internalteams
Orchestrate cross-functional resources (strategy, creative, production,media, digital) to ensure seamless execution
Document outcomes from meetings/discussions and ensure quality and timelydelivery
Ensure work is delivered on time, on brief, and to quality standards(including detailed proofing of final assets)
Arrange and coordinate meetings and logistical requirements for project teams(e.g. travel)
Manage project close-outs, including asset archiving and documenting andsharing postproject learnings
Financial & Scope Management Manage client budgets at project and retainer levels, ensuring accuratescoping, forecasting, and billing
Prepare estimates, track burn (including BCR management), flag risks, andsupport margin management
Coordinate invoicing and billing documentation with internal finance teams
Help identify scope creep and support change management conversations withclients
Strategic Contribution Support the development of insights, strategies, and recommendations thatdrive measurable client results
Conduct and synthesize research (consumer, competitive, cultural, category)
Develop a growing understanding of integrated marketing, brand strategy, andcommunications planning
Contribute thoughtful input to creative and strategic work
Internal Collaboration & Agency Support Support strong collaboration across departments, fostering clarity,accountability,



and momentum
Support 9Letters social media efforts including ideation, calendar planning,content development and reporting
Contribute to agency culture initiatives and team events as needed (planning,team communications, and logistics coordination)
Act as a positive ambassador for 9Letters’ values, culture, and ways ofworking
How We Work We believe exceptional client service comes from:
Strategic thinking: Connecting insights, data, and creativity to businessimpact
Proactivity: Taking ownership, anticipating needs, and solving problems(ideally before they arise)
Collaboration: Working openly and respectfully across 9Letters teams andwith clients
Continuous learning: Staying curious about our clients, our craft, and ourindustry
What You Bring 3–5 years of experience in an account management or client services rolewithin an advertising, marketing, or creative agency
Robust project management skills with the ability to manage multipleinitiatives simultaneously
Experience working on integrated marketing campaigns across channels
Solid understanding of agency workflows, scopes, and financial management
Excellent communication, presentation, and relationship-building skills
High attention to detail with strong organizational and follow-throughskills
A proactive, solutions-oriented mindset
Key Performance Indicators Success in this role is measured by:
Client satisfaction and relationship strength
Quality, timeliness, and consistency of work delivered
Effective management of scope, timelines, and budgets
Strong internal collaboration and facilitation of teams
Proactive thinking, ownership, and follow-through
Why 9Letters Work on meaningful brands with a highly cooperative, talented, experiencedteam
Skills and career mentorship and learning
Competitive compensation and benefits
A supportive, fun internal culture that values commitment, creativity, andwork-life balance
Application deadline October 19, 2026

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📌 Account Manager, Client Services (British Columbia)
🏢 9Letters
📍 British Columbia