Fairway Market is a locally owned and operated grocery chain on Vancouver Island. Fairway Market’s has 9 grocery stores and has been serving Vancouver Island for over 62 years.

At Fairway Market, we are determined to meet and exceed our customers’ needs by providing a positive and consistent shopping experience; we focus on having the best possible pricing, provided a the freshest and diverse product selection for our customers.

Position Summary

We are looking for a focused and dynamic supervisor. Fairway Market is looking for someone who is pro active with innovative & new ideas for the company. We are looking for position for the lower island stores only.

Fairway Market expectation: Smile, greet and be courteous to customers, work with management and all other associates to provide a high level of customer service, be punctual, work your schedule, conduct yourself at all times in a professional business manner, assist in any way possible and as directed to provide for a clean and safe store environment, other duties as assigned. Maintain and operate the front end department including ordering and cleaning of front area, merchandise assigned products according to company and department standards.

Location: Nanaimo

Requirements

Front End Supervisor Responsibilities: Leading by example, working in the service desk. It is Senior Cashier Supervisor first priority to be up front, visible and available for customers and front end support.

Duties: duties and responsibilities of this position include, but are not limited to, the following

- Preparing weekly front end staff schedule.
- Daily break schedule and daily job responsibilities.
- Ensuring front end stock is ordered, filled and rotated (for example: tobacco, Lotto, confection, magazines etc)
- Making sure adequate paper supplies are available for an effective and organized front end (debit roll,



re-fills any supplies and material needed to guarantee the front-end is running smoothly)
- Must maintain all code books, tobacco guides, lotto guides and order sheets are up to date.
- Ensuring all front end staff are following procedures and properly trained with all aspects of the position.
- Managing the work schedules according to the budgeted hours and store needs;
- Managing and resolving customer complaints, questions and/or inquiries;
- Managing & resolving staff questions and complaints.
- Ensuring that employees work safely and apply the standards required by health & safety.
- Demonstrated leadership ability to delegate in a positive manner.
- Available to work a variety of shifts including evenings and weekends
- Supervision of junior staff (managing breaks, customer flow etc)
- Training and developing staff to meet all department and company programs
- Assisting in the ordering of front end supplies
- Support store departments when needed

General
- Observe all store rules and Company Policies.
- Maintain a neat, well-groomed personal appearance at all times and observe Company dress code.
- Comply fully with all Safety Policies and Procedures.
- Perform all front end duties according to Company Policies and Procedures.
- Perform other duties and assignments as directed.
- Greet all customers and provide them with prompt and highly friendly, courteous service or assistance.

Job Type: Full-time Pay: $19.25-$20.25 per hour

Application question(s)

- If you are applying from outside of local Nanaimo area, please clarify if you plan to move and when you will arrive. If you are applying outside of the local Nanaimo area & Canada and on a Working VISA please state the expiry date. We will only review applicants full filling points above if applying outside of the Nanaimo area.

Experience:
- Management: 1 year (required)
- Customer service: 3 years (required)
- Supervising: 2 years (required)
- Training & development: 1 year (required)

Work Location: In person

📌 Senior Front End Clerk (Nanaimo)
🏢 Fairway Market
📍 Nanaimo