Drive customer satisfaction as a Customer Experience Lead at Scotiabank in Montague, Prince Edward Island. Oversee a dedicated team and enhance the overall customer journey.
In this leadership role, you will manage Customer Experience Associates, ensuring excellent service delivery. Your focus will also include building robust customer relationships and acting on escalations as the Officer in Charge. Contributing to branch success, you will promote a culture of customer-centric change management and team development.
Key Responsibilities:
• Manage and develop a team of Customer Experience Associates
• Build strong relationships to enhance customer service
• Act as Officer in Charge for escalated customer issues
• Identify opportunities to improve the customer experience
• Lead change management for new policies
Requirements:
• Proven leadership and coaching experience
• Previous banking experience is highly valued
• Flexible schedule availability
• Robust technical skills in digital banking
• Ability to lead a performance-driven team
Maximize your impact by enhancing customer experiences and leading a high-performing team at Scotiabank.
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📌 Lead Customer Experience at Scotiabank (Prince Edward Island)
🏢 Scotiabank
📍 Prince Edward Island
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