Job Type: Permanent
Affiliation: CUPE
Location: George Mackie Library
Weekly Hours: 21
Schedule: Sun 9:30 am to 5:00 pm; Mon 10:30 am to 6:00 pm; Wed 12:30 pm to 8:00 pm
Job Start Date: Oct 25, 2026
Pay Grade: 7
Min Wage: $35.56
Max Wage: $36.36

THE POSITION:

As a Customer Services Assistant 2 you will provide exceptional customer service, deliver library and literacy programs, The Playground™ , events, tours and group presentations within the library, in the community and virtually in consultation with Librarian 3, 2, or 1, Library Supervisor 4 or 2.

HERE IS WHAT YOU CAN BRING:

- Proven commitment to providing exceptional customer service
- Solid team spirit
- A friendly, patient and outgoing personality
- Desire and experience in developing children, teen and adult programming
- Demonstrated proficiency in readers’ advisory, reference search strategy, and reference interview techniques
- Demonstrated ability and skills to plan, organize, promote and deliver a variety of creative programs, including The Playground™ ,within minimum supervision, to all ages and abilities.



This can be done either in library, in the community, or virtually.
- A solid work ethic and self-motivation
- Knowledge of automated library systems
- A curiosity and ability to work with and learn new technologies, including a variety of technologies (e-readers, tablets, etc.)
- A goal to strive for excellence
- Computer experience with Microsoft Office plus excellent keyboarding skills
- Eagerness to grow your skills, learn and explore
- Accurate keyboarding skills of 45 wpm.

POSITION REQUIREMENTS:

- Diploma in Library and Information Technology from a recognized institution
- Up to six months work related and on the job customer service experience
- Ability and skill to plan, organize and deliver a variety of children, teen, adult and literacy programs

ADDITIONAL INFORMATION:

- Candidate should be prepared for a busy schedule of programming and outreach
- Valid B. C. Drivers license (minimum level ‘N’) is an asset

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📌 Customer Services Assistant 2 (Delta)
🏢 Fraser Valley Regional Library
📍 Delta