Senior ServiceNow Developer – ITSM & Integrations

Location: Canada – 100% Remote

Employment Type: Full time and Contract

Experience: 8+ years overall IT experience; 5+ years hands-on ServiceNow development

Job Summary

We are seeking a Senior ServiceNow Developer with strong experience in ServiceNow ITSM, development, and enterprise integrations . The ideal candidate will have hands-on experience building and supporting ServiceNow solutions.

Key Responsibilities

- Design, develop, configure, and customize ServiceNow solutions primarily across ITSM .
- Work with Incident, Problem, Change, Request, Service Catalog, and Knowledge Management .
- Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Flow Designer, and Workflows .
- Design, develop, and troubleshoot ServiceNow integrations with external enterprise applications.
- Work with REST/SOAP APIs, Web Services, Integration Hub, and MID Server .
- Perform data integrations using Import Sets and Transform Maps .
- Support ServiceNow enhancements, upgrades, deployments, and production issues.
- Collaborate with Business Analysts, Architects, QA teams, and business stakeholders.
- Participate in requirements analysis, technical design, development, testing, and deployment.
- Provide technical troubleshooting and performance optimization.
- Provide development/configuration support for CSM-related functionality when required .

Required Skills

- 5+ years of hands-on ServiceNow development experience.
- Strong ServiceNow ITSM experience.
- Strong understanding of Incident, Problem, Change, Request, Service Catalog,



and Knowledge Management.
- Strong JavaScript and ServiceNow scripting experience.
- Hands-on experience with:
- Business Rules
- Client Scripts
- Script Includes
- UI Policies / UI Actions
- ACLs
- Flow Designer / Workflow
- Strong experience with ServiceNow integrations .
- Experience with REST/SOAP APIs and Web Services .
- Experience with Integration Hub, MID Server, Import Sets, and Transform Maps is preferred.
- Good understanding of ServiceNow security and access controls.
- Some exposure to ServiceNow CSM is required/preferred, but deep CSM expertise is not mandatory.
- Experience supporting ServiceNow upgrades and production environments.

Preferred Qualifications

- ServiceNow CSA certification.
- CIS-ITSM certification is an asset.
- Exposure to CSM or other ServiceNow modules.
- Experience integrating ServiceNow with enterprise applications such as Azure, Active Directory, SAP, Salesforce, or monitoring platforms .
- Experience working in Agile/Scrum environments.

Core Technical Skills

Primary:

ServiceNow ITSM | ServiceNow Development | JavaScript | REST/SOAP | APIs | Integration Hub | MID Server | Flow Designer | Workflows

ITSM:

Incident | Problem | Change | Request | Service Catalog | Knowledge

Secondary:

CSM | ITOM | ITAM | Other ServiceNow Modules

Ideal Candidate A hands-on Senior ServiceNow Developer with robust ITSM and integration expertise , excellent ServiceNow scripting skills, and some practical CSM exposure . The candidate should be comfortable working independently on development, integrations, enhancements, troubleshooting, and production support.

📌 Senior ServieNow Developer - ITSM (Canada)
🏢 MJB Technology Solutions
📍 Canada